Latency is the time taken from when one person speaks to when the other person hears. There are many factors that can affect this time and the complexity of today’s enterprise networks make it a challenge. When a customer service call suffers a poor connection due to latency, considerable customer effort may be required, whereas when a connection is of good quality, complete relaxation is possible.
Discover in our updated whitepaper the impact of network latency on voice communications, and how your business may be affected.
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To find more about the range of test types we have available that can monitor your numbers for connectivity and audio quality, please check out our test types page.
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Spearline is the leading network intelligence company in the telecommunications industry. Our platform enables enterprises and telecommunications service providers to test connectivity and quality on global telecoms networks, testing automatically at volume. If you are interested in benefiting from our platform, .