Welcome to the latest issue of Connect, the Spearline magazine. Through it, we communicate and connect with all of Spearline’s stakeholders, internally and externally.
We discuss a wide range of topics including how high latency may affect your CX, interviews with team members, a guest article by UC Today journalist Moshe Beauford, the importance of fax, podcasts, videos as well as other company news and insights, this issue has it all.
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Monitoring VoIP QoS leads to better productivity, improved call quality and enhanced customer experience. Without one, your voice quality is likely to suffer and be less reliable, negatively impacting your customers and employees.
Alerts allow you to take immediate action to resolve problems, ensure compliance, and maintain good customer service. They save you time and energy by automatically delivering notifications to you.
If you are providing Contact Centre Solutions you need to have a way of monitoring your network and your partners’ performance to ensure the operability …
Do you ever find yourself struggling to hear clearly during important business calls? If so, you’re not alone! Let me share the most common reasons …
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