Spearline Connect Issue 3

Welcome to the latest issue of Connect, the Spearline magazine. Through it, we communicate and connect with all of Spearline’s stakeholders, internally and externally.

We discuss a wide range of topics including how high latency may affect your CX, interviews with team members, a guest article by UC Today journalist Moshe Beauford, the importance of fax, podcasts, videos as well as other company news and insights, this issue has it all.

For further information, please get in touch with us.

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IVR testing, the vanguard in automated call quality issue resolution

What is it and how do you test it? Interactive voice response, or IVR, is an automated enterprise telephony system that uses pre-recorded messages and/or …

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Real-time contact center WebRTC monitoring; smoothing the pathway to digital transformation

Digital transformation (DX) is redrawing the entire contact center map. One of the most disruptive DX trends is the shift to a seamless omnichannel customer …

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Contact Center Success = great Customer Experiences (CX): Here’s how to boost your CX rep

Today’s customers are connected customers, they expect personalized, seamless, omnichannel engagement and they are willing to pay a premium for it. Building an ecology of …

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Blog

upRTC has eyes on your WebRTC Infrastructure 24/7

Do you ever find yourself up all night worrying about how your infrastructure is keeping pace with your requirements and your SLAs?  Do you toss …

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