Annual Global telecoms quality of service report

2021 Global telecoms quality of service report

Insights into global inbound voice trends and country-by-country performance

At Spearline we believe that it is essential to understand connectivity and communication practices at a global level.

Our unrivaled fixed-line and mobile coverage in 76 countries, combined with our cloud-based automated platform, allows us to conduct real test calls 24/7. These precisely reproduce and test the call experience for users all over the world. With billions of data points measuring connectivity and quality of global telecoms networks, we can derive unique insights into the performance of networks worldwide.

In this whitepaper, updated for 2021, we examine and analyze:

  • the highest and lowest performing countries for connectivity
  • the best and worst for audio quality
  • the most and least consistent countries for audio quality
  • how the two big hitters, China and the US, compare against one another.

Throughout this whitepaper, using unique insights from our global inbound voice call testing results, we will discover what countries are underperforming and why. We will also investigate who had the most improved audio quality overall, and uncover trends in performance emerging since our first Global telecoms quality of service report, in 2018.

Find out more about Spearline

Spearline is the telecommunication industry’s leading network intelligence company. We proactively test toll and toll-free numbers for connectivity, audio quality, and more, globally. For further information, or if you have any questions, please get in touch with us.

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