2020 Global telecoms quality of service report

With a data set of hundreds of millions of data points across 2020, our global inbound voice call testing allows us to glean unique insights. We looked at the results of test calls placed in each of the 49 countries selected for analysis and this report highlights the poorest and best-performing countries for both connectivity and audio quality. 

Discover in our updated whitepaper the highest and lowest performing countries for connectivity, audio quality, and post-dial delay (PDD). 

Find out more about Spearline

Spearline is the telecommunication industry’s leading network intelligence company. We proactively test toll and toll-free numbers for connectivity, audio quality, and more, globally. For further information, or if you have any questions, please get in touch with us.

Customer Contact Central

We think you’ll like these too...

Blog

Discover Spearline Interactive Alerts on Slack!

New from Spearline! Get real-time alerts straight to your Slack channel with added number history and redial functionality with Spearline’s new integration. In this blog, …

Read More
News

Spearline – A Cork Chamber Large Company of the Year Award finalist

Spearline is delighted to announce that it has been shortlisted as a finalist in the Cork Chamber’s Company of the Year Awards 2023.

Read More
News

It’s 2023 and we’re in 83 countries – Angola joins the Spearline network

Angola is the latest country to join our mobile testing network, expanding Spearline’s global coverage to 83 countries! Book a Demo now!

Read More
Blog

Make call center number testing central to your quality assurance planning process

Call Quality Call center number testing is a vital component of any quality assurance planning framework The QA Mandate The overall customer journey is a …

Read More

Not Ready Yet?

Subscribe for updates