2020 Global telecoms quality of service report

With a data set of hundreds of millions of data points across 2020, our global inbound voice call testing allows us to glean unique insights. We looked at the results of test calls placed in each of the 49 countries selected for analysis and this report highlights the poorest and best-performing countries for both connectivity and audio quality. 

Discover in our updated whitepaper the highest and lowest performing countries for connectivity, audio quality, and post-dial delay (PDD). 

Find out more about Spearline

Spearline is the telecommunication industry’s leading network intelligence company. We proactively test toll and toll-free numbers for connectivity, audio quality, and more, globally. For further information, or if you have any questions, please get in touch with us.

Customer Contact Central

We think you’ll like these too...

Blog

IVR testing, the vanguard in automated call quality issue resolution

What is it and how do you test it? Interactive voice response, or IVR, is an automated enterprise telephony system that uses pre-recorded messages and/or …

Read More
Blog

Real-time contact center WebRTC monitoring; smoothing the pathway to digital transformation

Digital transformation (DX) is redrawing the entire contact center map. One of the most disruptive DX trends is the shift to a seamless omnichannel customer …

Read More
Blog

Contact Center Success = great Customer Experiences (CX): Here’s how to boost your CX rep

Today’s customers are connected customers, they expect personalized, seamless, omnichannel engagement and they are willing to pay a premium for it. Building an ecology of …

Read More
Blog

upRTC has eyes on your WebRTC Infrastructure 24/7

Do you ever find yourself up all night worrying about how your infrastructure is keeping pace with your requirements and your SLAs?  Do you toss …

Read More

Not Ready Yet?

Subscribe for updates