DIAGNOSE AND ESCALATE
Voice Assure Interstate
Understand your customer experience across the USA and Canada, with always-on, automated call testing. We originate calls from your chosen states in real time so you can proactively and accurately monitor call quality, getting ahead of issues before they affect your brand perception.
DIAGNOSE AND ESCALATE
Voice Assure Interstate
Understand your customer experience across the globe, with always-on, automated call testing. We originate calls from your chosen countries in real time so you can proactively and accurately monitor call quality, getting ahead of issues before they affect your brand perception.
Physical Presence
We Are Where Your Customers Are
We originate your test calls from physical server locations in-state across the US and Canada, so we can exactly replicate your customers’ experience of the call.
Comprehensive Testing
End-to-End Call Quality Assurance
Assess all the key components that dictate the customer experience including connectivity, voice quality, touch tone (DTMF) and call line identification (CLI) presentations.
API, Alerts & Analytics
Work The Way You Want
Integrate your systems with ours, quickly and easily with our accessible API. Enjoy real time alerts, reporting and analytics to immediately recognise and understand issues.
Bespoke, automatic follow-up tests.
Proactively manage your telecoms infrastructure.
Follow-up alerts are activated by users who need a way to check a number that had a fail state result when tested to identify if the fail is part of a persistent problem, or a once-off occurrence. They are used when an organization needs to automatically trigger a follow-up test not just from “busy” fail states, but for all fail states.
Measure & Test What Matters
Cloud-based platform with no installation required
Connection Test
The test dials your numbers from an in-country server and detects when the call is answered, or if there is a connection-related issue.
Voice Quality Test
Enables replication of a customer’s call and generation of objective audio quality scores.
Microsoft Teams Voice Quality Test
Spearline’s Microsoft Teams Voice Quality Test allows you to replicate your target call flow to or from a cloud-PBX provided number.
Cloud PBX Voice Quality Test
Spearline’s Cloud PBX Voice Quality Test allows you to replicate your target call flow to or from a cloud-PBX provided number.
Fax Assure
Spearline provides full support for fax communication. Fax Assure is available to all customers & prospects who utilize fax as part of their business telecommunications.
Latency Test
Latency is the time between when you speak, to when the other person hears your voice.
Business Case Studies
Reading is believing
Remote Legal: Partnering with Spearline for seamless real-time communications
Remote Legal is a cutting-edge court reporting service that leverages technology to provide an innovative virtual platform. Through their partnership with Spearline, they are now better equipped to provide a seamless and reliable experience for their clients.
Talkdesk: Simplified Troubleshooting with qualityRTC
Talkdesk provides cloud-based end-to-end contact center solutions for global organizations. Over 1,800 companies rely on Talkdesk for their contact center interactions, including some of the largest brands in the world. For those customers, only the best vendor support will do.
CollaborationRoom.Ai: WebRTC testing made easy with Spearline
CollaborationRoom.Ai has a cutting-edge alternative to other collaboration tools in the marketplace, and for that they needed the world’s most powerful WebRTC testing and monitoring.
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World leading organisations are using our products
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SPEARLINE HELP & SUPPORT
Frequently Asked Questions (FAQ)
For a full overview of Voice Assure Interstate coverage, please visit link.
Yes, you can set up your full testing program through the Spearline platform. These tests will run automatically so you can proactively monitor your numbers.
You will be notified based on your pre-established alerting policy. This policy can include thresholds for alerts and different alerting rules based on the severity of the issue.
Voice Assure Interstate supports four key Spearline test types: connection, quality, conference and latency.
Yes, for each test call you will receive a PESQ (Perceptual Evaluation of Speech Quality) score. This is an objective, industry standard metric that takes into consideration characteristics such as audio sharpness, call volume, background noise, clipping, interference and latency.
Yes, Voice Assure Interstate will verify CLI presentation for each call, this will be shown as part of your complete CDRs (Call Detail Records) for each call.