DIAGNOSE AND ESCALATE
Voice Assure In-country
Understand your customer experience across the globe, with always-on, automated call testing. We originate calls from your chosen countries in real time so you can proactively and accurately monitor call quality, getting ahead of issues before they affect your brand perception.
DIAGNOSE AND ESCALATE
Voice Assure In-country
Understand your customer experience across the globe, with always-on, automated call testing. We originate calls from your chosen countries in real time so you can proactively and accurately monitor call quality, getting ahead of issues before they affect your brand perception.
Comprehensive Coverage
Test What You Want, Where You Want
We have in-country server presence, to precisely reproduce and test the call experience. Test any type of phone number, no matter whether it’s charged at local, national, international or toll-free rates.
End-to-end Global Testing
Get A Clearer Idea Of Call Quality
Understand the critical components of your customer experience worldwide, with always-on, automated testing. Then understand how you stack up, against our benchmark indicators and your historical data.
API, Alerts & Analytics
We Make Essential Work Easier
Integrate other telecommunications systems with ours, quickly and easily with our accessible API. Get real time alerts, reporting and analytics to immediately recognise and understand issues, so you can quickly escalate and fix them.
Measure & Test What Matters
Cloud-based platform with no installation required
MS Teams Voice Quality Test
Spearline’s MS Teams Voice Quality Test allows you to replicate your target call flow to or from a cloud-PBX provided number.
Post Dial Delay Test
Enables you to monitor the time between a number being dialled and the call being answered.
SMS Test
Test an organization’s SMS services, in-country, to indicate if a sent SMS has been sent, or if a received SMS message is intact, or has been received at all.
Touch Tone
The test verifies if your system is recognising the correct touch-tones (DTMF) to support your customer interactions.
SIP Route Test
Add new, and edit existing SIP trunks and carrier or prefix details straight from the Spearline Platform.
Agent Response Test
Replicate your customers’ call path to your agent so you can ensure a great call experience.
Business Case Studies
Reading is believing
Atos: A more proactive approach to resolving global customer line quality issues.
European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries.
CVent: Proactively detecting issues with their customer support numbers
Cvent is the leading meetings, events, and hospitality technology provider. Their comprehensive suite of solutions automates and simplifies the entire event management process to maximize the impact of events.
Global Call Forwarding: Ensuring the highest quality of standards with Spearline
Find out how Global Call Forwarding have seen a significant improvement in reliability and flexibility since testing their numbers with Spearline.
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World leading organisations are using our products
Spearline Products
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SPEARLINE HELP & SUPPORT
Frequently Asked Questions (FAQ)
For a full overview of our global coverage, please see our coverage map here.
Yes, you can run multiple tests/campaigns simultaneously, these can be scheduled through the Spearline platform.
Yes, you select a test campaign's effective date range and test call frequency. These can be updated as and when needed through the Spearline platform.
You will receive full Call Detail Records (CDRs) and a recording of each call. An MP3 recording of each connected call will be captured and your Spearline dashboard will provide summary statistics.
Yes, when an issue is detected you will be notified based on your pre-established alerting policy. This policy can include thresholds for alerts and different alerting rules based on the severity of the issue.
Spearline offers a number of integrations, these include the Spearline API, ITSM and Single Sign-on. For more information, please see here.
Spearline offers a wide range of test types. However, if you can’t find what you are looking for our support team would be happy to assist you. Please contact support@spearline.com to discuss your specific requirements.
Spearline uses PESQ (Perceptual Evaluation of Speech Quality) to objectively measure voice quality. This industry-standard metrics takes into consideration characteristics such as audio sharpness, call volume, background noise, clipping, interference and latency.
