DIAGNOSE AND ESCALATE
Voice Assure In-country
Understand your customer experience across the globe, with always-on, automated call testing. We originate calls from your chosen countries in real time so you can proactively and accurately monitor call quality, getting ahead of issues before they affect your brand perception.
DIAGNOSE AND ESCALATE
Voice Assure In-country
Understand your customer experience across the globe, with always-on, automated call testing. We originate calls from your chosen countries in real time so you can proactively and accurately monitor call quality, getting ahead of issues before they affect your brand perception.
Comprehensive Coverage
Test What You Want, Where You Want
We have in-country server presence, to precisely reproduce and test the call experience. Test any type of phone number, no matter whether it’s charged at local, national, international or toll-free rates.
End-to-end Global Testing
Get A Clearer Idea Of Call Quality
Understand the critical components of your customer experience worldwide, with always-on, automated testing. Then understand how you stack up, against our benchmark indicators and your historical data.
API, Alerts & Analytics
We Make Essential Work Easier
Integrate other telecommunications systems with ours, quickly and easily with our accessible API. Get real time alerts, reporting and analytics to immediately recognise and understand issues, so you can quickly escalate and fix them.
Bespoke, automatic follow-up tests.
Proactively manage your telecoms infrastructure.
Follow-up alerts are activated by users who need a way to check a number that had a fail state result when tested to identify if the fail is part of a persistent problem, or a once-off occurrence. They are used when an organization needs to automatically trigger a follow-up test not just from “busy” fail states, but for all fail states.
Measure & Test What Matters
Cloud-based platform with no installation required
Connection Test
The test dials your numbers from an in-country server and detects when the call is answered, or if there is a connection-related issue.
Voice Quality Test
Enables replication of a customer’s call and generation of objective audio quality scores.
Microsoft Teams Voice Quality Test
Spearline’s Microsoft Teams Voice Quality Test allows you to replicate your target call flow to or from a cloud-PBX provided number.
Cloud PBX Voice Quality Test
Spearline’s Cloud PBX Voice Quality Test allows you to replicate your target call flow to or from a cloud-PBX provided number.
Fax Assure
Spearline provides full support for fax communication. Fax Assure is available to all customers & prospects who utilize fax as part of their business telecommunications.
Latency Test
Latency is the time between when you speak, to when the other person hears your voice.
Business Case Studies
Reading is believing
Remote Legal: Partnering with Spearline for seamless real-time communications
Remote Legal is a cutting-edge court reporting service that leverages technology to provide an innovative virtual platform. Through their partnership with Spearline, they are now better equipped to provide a seamless and reliable experience for their clients.
Talkdesk: Simplified Troubleshooting with qualityRTC
Talkdesk provides cloud-based end-to-end contact center solutions for global organizations. Over 1,800 companies rely on Talkdesk for their contact center interactions, including some of the largest brands in the world. For those customers, only the best vendor support will do.
CollaborationRoom.Ai: WebRTC testing made easy with Spearline
CollaborationRoom.Ai has a cutting-edge alternative to other collaboration tools in the marketplace, and for that they needed the world’s most powerful WebRTC testing and monitoring.
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World leading organisations are using our products
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SPEARLINE HELP & SUPPORT
Frequently Asked Questions (FAQ)
For a full overview of our global coverage, please see our coverage map here.
Yes, you can run multiple tests/campaigns simultaneously, these can be scheduled through the Spearline platform.
Yes, you select a test campaign's effective date range and test call frequency. These can be updated as and when needed through the Spearline platform.
You will receive full Call Detail Records (CDRs) and a recording of each call. An MP3 recording of each connected call will be captured and your Spearline dashboard will provide summary statistics.
Yes, when an issue is detected you will be notified based on your pre-established alerting policy. This policy can include thresholds for alerts and different alerting rules based on the severity of the issue.
Spearline offers a number of integrations, these include the Spearline API, ITSM and Single Sign-on. For more information, please see here.
Spearline offers a wide range of test types. However, if you can’t find what you are looking for our support team would be happy to assist you. Please contact support@spearline.com to discuss your specific requirements.
Spearline uses PESQ (Perceptual Evaluation of Speech Quality) to objectively measure voice quality. This industry-standard metrics takes into consideration characteristics such as audio sharpness, call volume, background noise, clipping, interference and latency.