qualityRTC
Discover connection and quality issues faster for your users
qualityRTC runs a WebRTC connection test from a specific user device and highlights any connection or quality issues. Information is immediately saved in qualityRTC and available to your support team, saving valuable time for your users and support team.
qualityRTC
Discover connection and quality issues faster for your users
qualityRTC runs a WebRTC connection test from a specific user device and highlights any connection or quality issues. Information is immediately saved in qualityRTC and available to your support team, saving valuable time for your users and support team.
Simple integration with popular CPaaS and SDKs
What do you do when a user complains they cannot connect to your WebRTC application?
Have you had important new prospects complain they cannot connect to your WebRTC application?
How much time do your support staff spend trying to find user side connection issues?
Have you lost potential customers because of connection issues that took too long to find and resolve?
Fixing user connection issues can consume valuable support time and require a willing user to run tests, make changes and provide feedback. User intensive debugging causes frustration and impacts your credibility.
Work from home trends have increased the diversity of networks and user setups accessing your application. Support teams are dealing directly with end users who do not have the technical skill to assist, and might even be resistant to the process.
More than ever you need to be able to gather information you need with minimal assistance from the user.
How can you make this task simple for the user while getting the detail required to help your support staff fix the issue?
Discover qualityRTC, a WebRTC online test designed to assess all potential WebRTC connection issues on a user’s network.
qualityRTC is an online solution that runs a variety of customizable tests from a user’s device at the click of a button. These include WebRTC speed tests, connection tests, audio and video quality tests, and more. Once your user clicks the button, tests are run from their device and local network connection with results displayed to both the user and your support team. Your support staff assess the results without relying on the user to take further steps.
qualityRTC is completely customizable, allowing you to brand the test page with your own logo. You can also integrate with your backend infrastructure and specialized workflows.
qualityRTC is part of Spearline’s full suite of solutions dedicated to providing WebRTC testing, monitoring and support for all WebRTC applications.
The world’s leading organisations benefit from using our WebRTC testing tools.
Solve WebRTC connection issues simply with qualityRTC
Enhance your users experience
Customers expect issues resolved quickly with minimal effort on their end. If your process relies on your customer’s time and troubleshooting effort, then you have a customer experience challenge. With qualityRTC users simply click a button and you get the information you require in minutes.
Save valuable Support Agent time
It takes time for support staff to get information from your users. Not only is this a complex support process, this route challenges staff to extract technical information from non technical users. With qualityRTC, the user is directed to a single page URL and asked to click a button. Support staff receive all the information they need within minutes.
Enable self service
The work from home trend has your support staff dealing with more end-user requests. qualityRTC allows users to run WebRTC connection tests as needed. Users are empowered with self-help steps. Where they need additional support, they’ve already gathered valuable information.
WebRTC connection test include?
for your WebRTC network testing?
WebRTC connection test include?
WebRTC dedicated network Testing
WebRTC applications require network connectivity and quality, but generic speed tests, which many UCaaS providers use, are simply not reliable indicators. You need to test key factors such as UDP traffic, firewall configurations, and more. You need to consider the end-to-end network from the user’s device into your WebRTC infrastructure. qualityRTC provides information on all WebRTC essential metrics required to accurately assess networks, allowing your support team to find and fix WebRTC connection issues.
Simple
Users should know immediately if everything is in order, or if there is an issue. Additionally, essential data should be instantly available to your support team for analysis if there are issues.
Reliable
Tests should include all aspects that affect WebRTC connections such as UDP and WebRTC traffic, firewall and proxy configurations, and more. These should be run from the user device to your service, ensuring all issues are caught. It is critical to test the full connection between users and your global infrastructure.
Flexible
WebRTC is constantly evolving and network technologies are always advancing. Your WebRTC tools should not remain static, they should evolve and continuously improve to keep up with these changes, and to keep delivering value.
for your WebRTC network testing?
Troubleshooting WebRTC network and connection issues for end users is challenging. qualityRTC was developed by our WebRTC experts and refined by input from customers. The main goal of qualityRTC is to help support teams address end user connection issues. Spearline’s Chief Product Officer, Tsahi Levent-Levi authors BlogGeek.me, hosts Kranky Geek events and is the W3C WebRTC Evangelist. He has been providing his considerable expertise in this area to ensure qualityRTC’s unique offering exceeds expectations.
Intuitive User Interface
A powerful solution that is easy to understand and navigate.
Flexible Integration
qualityRTC is designed to integrate with any infrastructure, whether that be CPaaS, cloud or your own proprietary solution.
Detailed Data
Receive all the data you need to assist your users with any WebRTC connection issues they might face.
Flexible workflow
Collect custom information from the user, get emails when test results are received, send data to your other applications via webhooks, and more.
Professional Image
Give a professional image to your customers by adding qualityRTC to your own domain and customize it with your branding.
Configurable Tests
Insert data directly into the qualityRTC form or configure qualityRTC to conduct specific tests based on account variables provided through the URL.
Test Templates
Create your own custom test modules for your application or choose from 20+ standard modules provided.
Powerful Dashboard
qualityRTC’s powerful business intelligence dashboard allows for individual test reviews, or enables searching, filtering and aggregating of any data points collected.
See the power of qualityRTC in action today
Utilizing qualityRTC requires no development or changes to your application or infrastructure and provides so many benefits:
- Save valuable time resolving WebRTC connection and quality issues.
- Provide a great customer experience by addressing issues quickly and professionally.
- Enable simple self service for those customers that want to conduct their own network diagnosis.
Frequently Asked Questions
Within one or two days you'll be up and running with a solution.
If it is something we’ve integrated in the past, that will be the end of the process. If this requires further customization or integration then it will take a couple more weeks. During that time that you wait you’ll still be able to use the service with a CPaaS infrastructure of your choice that we already work with.
We do that as part of the setup and customization process for qualityRTC.
You won’t need to rely on your developers and their priorities to provide a powerful solution for your users.
Definitely.
There is a webhook available that can be called whenever a test is conducted.
This way, you can collect the results to your own analytics tool or enrich it with other data points you have.
Machine, peripherals and network configurations suitable for conducting WebRTC testing
Specific controls for interactive applications, such as synchronizing between browsers (a patient joining a session only after a doctor logs in for example)
Collection, assertions and analysis of WebRTC specific metrics, which lets face it - is what we’re here for to begin with
Yes. You can have this in pink. Or in any other color.
qualityRTC is customizable and part of our onboarding includes getting it to your look and feel.
It is up to you to decide what you collect from users that connect to qualityRTC.
On top of it, we can configure the service to scrub certain details after a configurable amount of time passes.
Yes we do.
We also support a variety of other vendors - CPaaS as well as open source frameworks and SDKs.
And if you use something else - don’t worry. We will integrate to your backend as part of our service.
Then we can help you out with it.
The data being collected as well as the tests conducted are all customizable. Need to make any changes to our suggested defaults? Just let us know.
Yes.
qualityRTC is designed to work with any backend infrastructure. We are here to make it happen.
Depends on the plan and integrations you need.
Let’s talk and see how we can work together.
