qualityRTC

Discover connection and quality issues faster for your users

qualityRTC runs a WebRTC connection test from a specific user device and highlights any connection or quality issues. Information is immediately saved in qualityRTC and available to your support team, saving valuable time for your users and support team.

qualityRTC​

Discover connection and quality issues faster for your users

qualityRTC runs a WebRTC connection test from a specific user device and highlights any connection or quality issues. Information is immediately saved in qualityRTC and available to your support team, saving valuable time for your users and support team.

Simple integration with popular CPaaS and SDKs

What do you do when a user complains they cannot connect to your WebRTC application?

Have you had important new prospects complain they cannot connect to your WebRTC application?

How much time do your support staff spend trying to find user side connection issues?

Have you lost potential customers because of connection issues that took too long to find and resolve?

Fixing user connection issues can consume valuable support time and require a willing user to run tests, make changes and provide feedback. User intensive debugging causes frustration and impacts your credibility.

Work from home trends have increased the diversity of networks and user setups accessing your application. Support teams are dealing directly with end users who do not have the technical skill to assist, and might even be resistant to the process. 

More than ever you need to be able to gather information you need with minimal assistance from the user.

How can you make this task simple for the user while getting the detail required to help your support staff fix the issue?

 

Discover qualityRTC, a WebRTC online test designed to assess all potential WebRTC connection issues on a user’s network.

qualityRTC is an online solution that runs a variety of customizable tests from a user’s device at the click of a button. These include WebRTC speed tests, connection tests, audio and video quality tests, and more. Once your user clicks the button, tests are run from their device and local network connection with results displayed to both the user and your support team. Your support staff assess the results without relying on the user to take further steps.

qualityRTC is completely customizable, allowing you to brand the test page with your own logo. You can also integrate with your backend infrastructure and specialized workflows.

qualityRTC is part of Spearline’s full suite of solutions dedicated to providing WebRTC testing, monitoring and support for all WebRTC applications.

The world’s leading organisations benefit from using our WebRTC testing tools.

“testRTC’s Network Testing service reduces the turnaround time for us in understanding and addressing potential network issues with clients.”

João Gaspar
Global Director, Customer Service
“As our API platform serves many developers, testRTC helped us to get the right tools for the end customers to help our support engineers identify networking issues quickly and to improve the onboarding time for new customers.”

Tom Barkan
Director of Product Management
“qualityRTC enables us to really pinpoint our user's network conditions and offer suggestions much faster than we ever did. Many pleased customers thank you as well for this great product!”

Colin Livingston
Resolution Support Manager
“Most of the times, our users can self diagnose their issues with qualityRTC, reducing the support tickets we have to deal with.”

Keyur Patel
CTO and Co-founder

Solve WebRTC connection issues simply with qualityRTC

Enhance your users experience

Customers expect issues resolved quickly with minimal effort on their end. If your process relies on your customer’s time and troubleshooting effort, then you have a customer experience challenge. With qualityRTC users simply click a button and you get the information you require in minutes.

Save valuable Support Agent time

It takes time for support staff to get information from your users. Not only is this a complex support process, this route challenges staff to extract technical information from non technical users. With qualityRTC, the user is directed to a single page URL and asked to click a button. Support staff receive all the information they need within minutes.

Enable self service

The work from home trend has your support staff dealing with more end-user requests. qualityRTC allows users to run WebRTC connection tests as needed. Users are empowered with self-help steps. Where they need additional support, they’ve already gathered valuable information.

See the power of qualityRTC in action today

Utilizing qualityRTC requires no development or changes to your application or infrastructure and provides so many benefits:

  • Save valuable time resolving WebRTC connection and quality issues.
  • Provide a great customer experience by addressing issues quickly and professionally.
  • Enable simple self service for those customers that want to conduct their own network diagnosis.

Frequently Asked Questions

Within one or two days you'll be up and running with a solution.

If it is something we’ve integrated in the past, that will be the end of the process. If this requires further customization or integration then it will take a couple more weeks. During that time that you wait you’ll still be able to use the service with a CPaaS infrastructure of your choice that we already work with.

We do that as part of the setup and customization process for qualityRTC.

You won’t need to rely on your developers and their priorities to provide a powerful solution for your users.

  1. Definitely.

    There is a webhook available that can be called whenever a test is conducted.

    This way, you can collect the results to your own analytics tool or enrich it with other data points you have.

    Machine, peripherals and network configurations suitable for conducting WebRTC testing

  2. Specific controls for interactive applications, such as synchronizing between browsers (a patient joining a session only after a doctor logs in for example)

  3. Collection, assertions and analysis of WebRTC specific metrics, which lets face it - is what we’re here for to begin with

Yes. You can have this in pink. Or in any other color.

qualityRTC is customizable and part of our onboarding includes getting it to your look and feel.

It is up to you to decide what you collect from users that connect to qualityRTC.

On top of it, we can configure the service to scrub certain details after a configurable amount of time passes.

Yes we do.

We also support a variety of other vendors - CPaaS as well as open source frameworks and SDKs.

And if you use something else - don’t worry. We will integrate to your backend as part of our service.

Then we can help you out with it.

The data being collected as well as the tests conducted are all customizable. Need to make any changes to our suggested defaults? Just let us know.

Yes.

qualityRTC is designed to work with any backend infrastructure. We are here to make it happen.

Depends on the plan and integrations you need.

Let’s talk and see how we can work together.

Discover the benefits qualityRTC can give your business today with a free demo.

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