CALL QUALITY AT SCALE
Global Telecommunications Assurance, Testing and Monitoring
Experience calls as your customers do, from any USA or Canadian state or from 72 countries worldwide. Proactively diagnose, escalate and resolve issues, before they become noticeable problems.
CALL QUALITY AT SCALE
Global Tele-communications Assurance, Monitoring & Testing
World leading organisations are using our products
Our Products
Software for Medium and Large Organizations
VOICE ASSURE
In-country
Always-on, automated call testing for enterprises with a global footprint.
In-country server presence, to exactly and authentically replicate the call experience.
Test any type of phone number, no matter whether it’s charged at local, national, international or toll-free rates.
Get the complete picture of your customer experience worldwide, with always-on, automated testing.
Get a clear understanding of where you stand, against our benchmark indicators and historical data.
Integrate all your other telecommunications systems with ours, quickly and easily with our accessible API.
Immediately recognise and understand issues, so you can quickly escalate and fix them.
VOICE ASSURE
Interstate
Always-on, automated call testing for USA and Canadian based enterprises.
We’ve physical servers in place to faithfully reproduce the call experience from key locations.
Assess all the key components that affect customer experience and brand perception.
Make sure your touch tone (DTMF) and caller line identification (CLI) presentations are working correctly.
Integrate all your other telecommunications systems with ours, quickly and easily with our accessible API.
Immediately recognize and understand issues, so you can quickly escalate and fix them.
VOICE ASSURE
Realtime
On-demand global call testing for medium sized enterprises.
Originate a call from any of 72 countries and multiple key locations in the USA and Canada, for an exact replication of your customers’ experience.
Get an immediate understanding of the current customer experience, to tackle issues head on.
Understand exactly what the call quality issues are, so you can quickly and easily fix them.
Product Comparison
Features to suit your communication needs
VOICE ASSURE
In-country
VOICE ASSURE
Interstate
VOICE ASSURE
Realtime
COVERAGE
Countries
USA States / Canadian province
Experience calls exactly the way your customers do, with in-state testing in 20 locations across the USA and Canada.
SUPPORT
On-boarding training
Get set up for success with free onboarding training to ensure your teams know exactly how to use Spearline from the word go.
24/7 support
Issues don’t wait for office hours and neither do we. Get access to experts who can help at any time, any day.
Service delivery manager
From set-up to testing, reporting to fault finding and diagnosis of issues, your service delivery manager is here to help.
Custom Plans
Custom Plans
Customer engagement manager
Your primary contact, sharing best practices and assisting with their implementation, planning, reporting and analytics.
Custom Plans
Custom Plans
Custom Plans
FEATURES
Access to realtime dialler
Access to full Spearline platform
Verify DTMF functionality
Verify CLI presentation
Access to complete call detail records
Access to call test recordings
Exportable data
Measure post dial delay
Create realtime alerts for problems
Identify follow up testing procedures
Schedule automated campaigns
Receive benchmarked performance information
Receive automated reports
Create executive level reports
Access to single sign-on
Custom Plans
Custom Plans
Ability to customize dashboards
Custom Plans
Custom Plans
Ability to customize test configurations
Custom Plans
Custom Plans
Access through API integration
Custom Plans
Custom Plans
Ability for ITSM integration
Custom Plans
Custom Plans
Test Types
Connection Test
Voice Quality Test
PESQ
PESQ
Audible
Latency Test
Conference Testing
SIP Route Tester
SMS Assure
Fax Assure
Compare Products
Choose two products to compare against
Measure & Test What Matters
Cloud-based platform with no installation required
Connection Test
The test dials your numbers from an in-country server and detects when the call is answered, or if there is a connection-related issue.
Voice Quality Test
Enables replication of a customer’s call and generation of objective audio quality scores.
MS Teams Voice Quality Test
Spearline’s MS Teams Voice Quality Test allows you to replicate your target call flow to or from a cloud-PBX provided number.
Cloud PBX Voice Quality Test
Spearline’s Cloud PBX Voice Quality Test allows you to replicate your target call flow to or from a cloud-PBX provided number.
Latency Test
Latency is the time between when you speak, to when the other person hears your voice.
Standard Conference Test
Enables you to replicate a conference call and test all conference functionality
Business Case Studies
Reading is believing
Atos: A more proactive approach to resolving global customer line quality issues.
European number one in cybersecurity, cloud and high performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries.
CVent: Proactively detecting issues with their customer support numbers
Cvent is the leading meetings, events, and hospitality technology provider. Their comprehensive suite of solutions automates and simplifies the entire event management process to maximize the impact of events.
Global Call Forwarding: Ensuring the highest quality of standards with Spearline
Find out how Global Call Forwarding have seen a significant improvement in reliability and flexibility since testing their numbers with Spearline.
SPEARLINE HELP & SUPPORT
Frequently Asked Questions (FAQ)
Proactively monitoring your calls is essential for any business to thrive. In-country number testing replicates your customers’ experience of dialing toll and toll-free (freephone) numbers and flags problems immediately. It enables you to proactively monitor your global contact numbers, isolate issues, and resolve them before there’s a major impact on your customer engagement and your brand reputation.
Connection failures may occur for a multitude of reasons along the call path. Where a failure is encountered, Spearline provides the event CDR (call detail record) and an MP3 recording of the failed call. These allow the provider of your toll-free number or local access service to easily pinpoint the call in their switch logs, identify the point of failure, the cause, and take corrective action.
Our whiteboard video explains the audio quality issues your customers could face and how Spearline can help you identify audio quality issues before your customers do. Please view the video here.
For a full overview of our global coverage, please see https://www.spearline.com/global-coverage/.
Traditional network monitoring only takes into consideration what’s happening in your internal network. This leaves a huge blind spot for everything outside of your internal network. International calls complete multiple hops from one carrier to the next, and are often routed through a number of countries before they reach their endpoint. This leaves a large stretch of the call path where audio quality issues can occur, and where network monitoring has no line of sight. Number testing reveals the full picture, from end to end.