CALL QUALITY AT SCALE

Global Telecommunications Assurance, Testing and Monitoring

Experience calls as your customers do, from any USA or Canadian state or from 81 countries worldwide. Proactively diagnose, escalate and resolve issues, before they become noticeable problems.

CALL QUALITY AT SCALE

Global Tele-communications Assurance, Monitoring & Testing

World leading organisations are using our products

Our Products

Software for Medium and Large Organizations

VOICE ASSURE

In-country

Always-on, automated call testing for enterprises with a global footprint.

In-country server presence, to exactly and authentically replicate the call experience.

Test any type of phone number, no matter whether it’s charged at local, national, international or toll-free rates.

Get the complete picture of your customer experience worldwide, with always-on, automated testing.

Get a clear understanding of where you stand, against our benchmark indicators and historical data.

Integrate all your other telecommunications systems with ours, quickly and easily with our accessible API.

Immediately recognise and understand issues, so you can quickly escalate and fix them.

VOICE ASSURE

Interstate

Always-on, automated call testing for USA and Canadian based enterprises.

We’ve physical servers in place to faithfully reproduce the call experience from key locations.

Assess all the key components that affect customer experience and brand perception.

Make sure your touch tone (DTMF) and caller line identification (CLI) presentations are working correctly.

Integrate all your other telecommunications systems with ours, quickly and easily with our accessible API.

Immediately recognize and understand issues, so you can quickly escalate and fix them.

VOICE ASSURE

Realtime

On-demand global call testing for medium sized enterprises.

Originate a call from any of 81 countries and multiple key locations in the USA and Canada, for an exact replication of your customers’ experience.

Get an immediate understanding of the current customer experience, to tackle issues head on.

Understand exactly what the call quality issues are, so you can quickly and easily fix them.

Product Comparison

Features to suit your communication needs

VOICE ASSURE

In-country

VOICE ASSURE

Interstate

VOICE ASSURE

Realtime

COVERAGE

Countries

Experience calls exactly the way your customers do, with in-country real time testing across 72 countries.

USA States / Canadian province

Experience calls exactly the way your customers do, with in-state testing in 20 locations across the USA and Canada.

SUPPORT

On-boarding training

Get set up for success with free onboarding training to ensure your teams know exactly how to use Spearline from the word go.

24/7 support

Issues don’t wait for office hours and neither do we. Get access to experts who can help at any time, any day.

Service delivery manager

From set-up to testing, reporting to fault finding and diagnosis of issues, your service delivery manager is here to help.

Custom Plans

Custom Plans

Customer engagement manager

Your primary contact, sharing best practices and assisting with their implementation, planning, reporting and analytics. 

Custom Plans

Custom Plans

Custom Plans

FEATURES

Access to realtime dialler

Set the country you want to dial from and the type of device (mobile or landline) then make a test call in real time to any of your numbers.

Access to full Spearline platform

Access the full suite of Spearline services from a single platform, for end-to-end call quality assurance testing, monitoring and reporting.

Verify DTMF functionality

Make sure that when your customers use your touch tone functionality that it is working correctly, every time, from everywhere.

Verify CLI presentation

Ensure consistent and accurate presentation of your CLI or Caller-ID to ensure it supports your advanced call handling strategies.

Access to complete call detail records

Get granular as you investigate particular issues, with every detail of each call available at your fingertips.

Access to call test recordings

Dive deeper than the data and hear for yourself exactly what your customers are hearing with call test recordings.

Exportable data

All Spearline call quality and testing data is exportable for manual analysis and deep dives into this business critical information.

Measure post dial delay

Get clarity on the post dial delay experienced by your customer and ensure you’re hitting accepted industry benchmarks.

Create realtime alerts for problems

Get real time notifications of call quality issues with your specific numbers, enabling proactive troubleshooting before your customers notice.

Identify follow up testing procedures

Set up bespoke, automated follow up tests for intelligent testing and faster identification of the root cause of the problem.

Schedule automated campaigns

Manual testing schedules are vulnerable to human error. Automate your testing schedule for total peace of mind.

Receive benchmarked performance information

Set and measure KPIs and targets over time and conduct peer comparisons to ensure your call quality standard stacks up.

Receive automated reports

Choose what you need to know and how often you need to know it and our system will do the rest, sending reports automatically.

Create executive level reports

Extract the numbers that really matter to senior leaders in your business in attractive graphic formats, ready to present.

Access to single sign-on

Use your company’s centralized authentication server and employee’s usual login credentials to log in to Spearline.

Custom Plans

Custom Plans

Ability to customize dashboards

It’s simple to set up your monitoring dashboard to contain all the information you need and none that you don’t.

Custom Plans

Custom Plans

Ability to customize test configurations

Easily customizable test configurations that let you automatically test, monitor and report on one of several aspects of call quality.

Custom Plans

Custom Plans

Access through API integration

Integrate our tools and data with your existing platforms, allowing for task automation and reducing the need for additional training.

Custom Plans

Custom Plans

Ability for ITSM integration

Integrate Spearline with your existing ITSM using emails, webhooks or SNMP, so all your tasks are in one central and familiar location.

Custom Plans

Custom Plans

Test Types

Connection Test

It’s critical that you understand whether your customers can reach you and if not, diagnose the cause of the problem.

Voice Quality Test

Once your customers are connected to your agents, you need to know that both sides can hear each other clearly.

PESQ

PESQ

Audible

Latency Test

What’s the lag time between dialling and connection? Use this test to understand and reduce the latency.

Conference Testing

Evaluate the call experience for conference calls, to ensure all participants have crystal clear audio and connection.

SIP Route Tester

Configure SIP trunks and carrier routes to evaluate your carrier’s performance when dialing out from your network, in real-time.

SMS Assure

Test the sending and receiving of SMS messages in-country in real time, so you know your messages get through.

Fax Assure

Many critical documents are still sent by fax across the globe. Make sure your fax numbers are sending and receiving correctly.

Compare Products

Choose two products to compare against

Voice Assure
Voice Assure
COVERAGE
Experience calls exactly the way your customers do, with in-country real time testing across 72 countries.
Experience calls exactly the way your customers do, with in-state testing in 20 locations across the USA and Canada.
SUPPORT
Get set up for success with free onboarding training to ensure your teams know exactly how to use Spearline from the word go.
From set-up to testing, reporting to fault finding and diagnosis of issues, your service delivery manager is here to help.
Your primary contact, sharing best practices and assisting with their implementation, planning, reporting and analytics.
Features
Set the country you want to dial from and the type of device (mobile or landline) then make a test call in real time to any of your numbers.
Access the full suite of Spearline services from a single platform, for end-to-end call quality assurance testing, monitoring and reporting.
Make sure that when your customers use your touch tone functionality that it is working correctly, every time, from everywhere.
Ensure consistent and accurate presentation of your CLI or Caller-ID to ensure it supports your advanced call handling strategies.
Get granular as you investigate particular issues, with every detail of each call available at your fingertips.
Dive deeper than the data and hear for yourself exactly what your customers are hearing with call test recordings.
Get clarity on the post dial delay experienced by your customer and ensure you’re hitting accepted industry benchmarks.
Get real time notifications of call quality issues with your specific numbers, enabling proactive troubleshooting before your customers notice.
Set up bespoke, automated follow up tests for intelligent testing and faster identification of the root cause of the problem.
Manual testing schedules are vulnerable to human error. Automate your testing schedule for total peace of mind.
Set and measure KPIs and targets over time and conduct peer comparisons to ensure your call quality standard stacks up.
Choose what you need to know and how often you need to know it and our system will do the rest, sending reports automatically.
Extract the numbers that really matter to senior leaders in your business in attractive graphic formats, ready to present.
Use your company’s centralized authentication server and employee’s usual login credentials to log in to Spearline.
It’s simple to set up your monitoring dashboard to contain all the information you need and none that you don’t.
Easily customizable test configurations that let you automatically test, monitor and report on one of several aspects of call quality.
Integrate our tools and data with your existing platforms, allowing for task automation and reducing the need for additional training.
Integrate Spearline with your existing ITSM using emails, webhooks or SNMP, so all your tasks are in one central and familiar location.
Test Types
It’s critical that you understand whether your customers can reach you and if not, diagnose the cause of the problem.
Once your customers are connected to your agents, you need to know that both sides can hear each other clearly.
What’s the lag time between dialling and connection? Use this test to understand and reduce the latency.
Evaluate the call experience for conference calls, to ensure all participants have crystal clear audio and connection.
Configure SIP trunks and carrier routes to evaluate your carrier’s performance when dialing out from your network, in real-time.
Test the sending and receiving of SMS messages in-country in real time, so you know your messages get through.
Many critical documents are still sent by fax across the globe. Make sure your fax numbers are sending and receiving correctly.

Measure & Test What Matters

Cloud-based platform with no installation required

Connection Test

The test dials your numbers from an in-country server and detects when the call is answered, or if there is a connection-related issue.

Learn more

Fax Assure

Spearline provides full support for fax communication. Fax Assure is available to all customers & prospects who utilize fax as part of their business telecommunications.

Learn more

Business Case Studies

Reading is believing

SPEARLINE HELP & SUPPORT

Frequently Asked Questions (FAQ)

Proactively monitoring your calls is essential for any business to thrive. In-country number testing replicates your customers’ experience of dialing toll and toll-free (freephone) numbers and flags problems immediately. It enables you to proactively monitor your global contact numbers, isolate issues, and resolve them before there’s a major impact on your customer engagement and your brand reputation.

Connection failures may occur for a multitude of reasons along the call path.  Where a failure is encountered, Spearline provides the event CDR (call detail record) and an MP3 recording of the failed call. These allow the provider of your toll-free number or local access service to easily pinpoint the call in their switch logs, identify the point of failure, the cause, and take corrective action.

Our whiteboard video explains the audio quality issues your customers could face and how Spearline can help you identify audio quality issues before your customers do. Please view the video here

For a full overview of our global coverage, please see https://www.spearline.com/global-coverage/.

Traditional network monitoring only takes into consideration what’s happening in your internal network. This leaves a huge blind spot for everything outside of your internal network. International calls complete multiple hops from one carrier to the next, and are often routed through a number of countries before they reach their endpoint. This leaves a large stretch of the call path where audio quality issues can occur, and where network monitoring has no line of sight. Number testing reveals the full picture, from end to end.

 

Not Ready Yet?

Subscribe for updates