
Global Telecommunications Assurance, Testing and Monitoring
Experience calls as your customers do, from any USA or Canadian state or from over 80 countries worldwide. Proactively diagnose, escalate and resolve issues, before they become noticeable problems.

CALL QUALITY AT SCALE
Global Tele-communications Assurance, Monitoring & Testing
Are you looking to ensure that your business stays connected with your customers at all times?
Look no further than Voice Assure, the telecommunications assurance platform that helps you test and monitor your inbound and outbound call paths.
With a global network replicating call flows from multiple providers and locations that matter to your business, you can be confident in your connection with your customers. And with the ability to customize the frequency and timing of your testing you can be sure to catch any issues as soon as they arise.
Voice Assure automates calls to verify call connection, voice quality, latency, and other important aspects of call performance. If any issues are detected, you’ll receive automatic notifications so that you can address them promptly. And with powerful reporting and analysis features, you are one step from improving your service and your customer experience.
Don’t let poor call quality or connection issues stand in the way of your business’ success. Trust Voice Assure to help you get the most out of your carrier partnerships and provide your customers with an enhanced experience.
World leading organisations are using our products




Our Products
Software for Medium and Large Organizations

VOICE ASSURE
In-country
Always-on, automated call testing for enterprises with a global footprint.
In-country server presence, to exactly and authentically replicate the call experience.
Test any type of phone number, no matter whether it’s charged at local, national, international or toll-free rates.
Get the complete picture of your customer experience worldwide, with always-on, automated testing.
Get a clear understanding of where you stand, against our benchmark indicators and historical data.
Integrate all your other telecommunications systems with ours, quickly and easily with our accessible API.
Immediately recognise and understand issues, so you can quickly escalate and fix them.

VOICE ASSURE
Interstate
Always-on, automated call testing for USA and Canadian based enterprises.
We’ve physical servers in place to faithfully reproduce the call experience from key locations.
Assess all the key components that affect customer experience and brand perception.
Make sure your touch tone (DTMF) and caller line identification (CLI) presentations are working correctly.
Integrate all your other telecommunications systems with ours, quickly and easily with our accessible API.
Immediately recognize and understand issues, so you can quickly escalate and fix them.

VOICE ASSURE
Realtime
On-demand global call testing for medium sized enterprises.
Originate a call from over 80 countries and multiple key locations in the USA and Canada, for an exact replication of your customers’ experience.
Get an immediate understanding of the current customer experience, to tackle issues head on.
Understand exactly what the call quality issues are, so you can quickly and easily fix them.
Product Comparison
Features to suit your communication needs
VOICE ASSURE
In-country
VOICE ASSURE
Interstate
VOICE ASSURE
Realtime
COVERAGE
Countries
Experience calls exactly the way your customers do, with in-country real time testing across over 80 countries.



USA States / Canadian province
Experience calls exactly the way your customers do, with in-state testing in 20 locations across the USA and Canada.



SUPPORT
On-boarding training
Get set up for success with free onboarding training to ensure your teams know exactly how to use Spearline from the word go.



24/7 support
Issues don’t wait for office hours and neither do we. Get access to experts who can help at any time, any day.



Service delivery manager
From set-up to testing, reporting to fault finding and diagnosis of issues, your service delivery manager is here to help.
Custom Plans
Custom Plans

Customer engagement manager
Your primary contact, sharing best practices and assisting with their implementation, planning, reporting and analytics.
Custom Plans
Custom Plans
Custom Plans
FEATURES
Access to realtime dialler



Access to full Spearline platform



Verify DTMF functionality



Verify CLI presentation



Access to complete call detail records



Access to call test recordings



Exportable data



Measure post dial delay



Create realtime alerts for problems



Identify follow up testing procedures



Schedule automated campaigns



Receive benchmarked performance information



Receive automated reports



Create executive level reports



Access to single sign-on
Custom Plans
Custom Plans

Ability to customize dashboards
Custom Plans
Custom Plans

Ability to customize test configurations
Custom Plans
Custom Plans

Access through API integration
Custom Plans
Custom Plans

Ability for ITSM integration
Custom Plans
Custom Plans

Test Types
Connection Test



Voice Quality Test
PESQ
PESQ
Audible
Latency Test



Conference Testing



SIP Route Tester



SMS Assure



Fax Assure



Compare Products
Choose two products to compare against
Measure & Test What Matters
Cloud-based platform with no installation required
Connection Test
The test dials your numbers from an in-country server and detects when the call is answered, or if there is a connection-related issue.
Voice Quality Test
Enables replication of a customer’s call and generation of objective audio quality scores.

Microsoft Teams Voice Quality Test
Spearline’s Microsoft Teams Voice Quality Test allows you to replicate your target call flow to or from a cloud-PBX provided number.

Cloud PBX Voice Quality Test
Spearline’s Cloud PBX Voice Quality Test allows you to replicate your target call flow to or from a cloud-PBX provided number.

Fax Assure
Spearline provides full support for fax communication. Fax Assure is available to all customers & prospects who utilize fax as part of their business telecommunications.
Latency Test
Latency is the time between when you speak, to when the other person hears your voice.
Business Case Studies
Reading is believing

Remote Legal: Partnering with Spearline for seamless real-time communications
Remote Legal is a cutting-edge court reporting service that leverages technology to provide an innovative virtual platform. Through their partnership with Spearline, they are now better equipped to provide a seamless and reliable experience for their clients.

Talkdesk: Simplified Troubleshooting with qualityRTC
Talkdesk provides cloud-based end-to-end contact center solutions for global organizations. Over 1,800 companies rely on Talkdesk for their contact center interactions, including some of the largest brands in the world. For those customers, only the best vendor support will do.

CollaborationRoom.Ai: WebRTC testing made easy with Spearline
CollaborationRoom.Ai has a cutting-edge alternative to other collaboration tools in the marketplace, and for that they needed the world’s most powerful WebRTC testing and monitoring.
SPEARLINE HELP & SUPPORT
Frequently Asked Questions (FAQ)
Proactively monitoring your calls is essential for any business to thrive. In-country number testing replicates your customers’ experience of dialing toll and toll-free (freephone) numbers and flags problems immediately. It enables you to proactively monitor your global contact numbers, isolate issues, and resolve them before there’s a major impact on your customer engagement and your brand reputation.
Connection failures may occur for a multitude of reasons along the call path. Where a failure is encountered, Spearline provides the event CDR (call detail record) and an MP3 recording of the failed call. These allow the provider of your toll-free number or local access service to easily pinpoint the call in their switch logs, identify the point of failure, the cause, and take corrective action.
Our whiteboard video explains the audio quality issues your customers could face and how Spearline can help you identify audio quality issues before your customers do. Please view the video here.
For a full overview of our global coverage, please see https://www.spearline.com/global-coverage/.
Traditional network monitoring only takes into consideration what’s happening in your internal network. This leaves a huge blind spot for everything outside of your internal network. International calls complete multiple hops from one carrier to the next, and are often routed through a number of countries before they reach their endpoint. This leaves a large stretch of the call path where audio quality issues can occur, and where network monitoring has no line of sight. Number testing reveals the full picture, from end to end.