Talkdesk discusses managing remote agents’ networks – On-demand Webinar

For the full live experience click here.

Talkdesk discusses managing remote agents’ networks


Watch a replay of our live webinar from Wednesday, November 9th hosted by Tsahi Levent-Levi, Spearline’s Chief Product Officer, and Jacob Rivers, Director of Network Engineering at Talkdesk. 

One of the bigger challenges with managing remote agents’ networks is handling complaints about connectivity and quality issues when you don’t have insight into their home network environment.

This is why we’ve joined forces with Jacob Rivers from Talkdesk, who uses testRTC to partner with his clients on network assessments, network consultation, call quality analysis, and deploying/configuring back-end systems for voice services.

During this webinar, Jacob and Tsahi covered topics like :
  • Why network issues with WebRTC are challenging.
  • How to test remote agent connectivity in a WFH world.
  • Assisting remote agents to improve call quality faster and optimize user experience.


For further information, or if you have any questions that were not answered in the webinar you can contact us here.

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