Talkdesk discusses managing remote agents’ networks – On-demand Webinar

For the full live experience click here.

Talkdesk discusses managing remote agents’ networks


Watch a replay of our live webinar from Wednesday, November 9th hosted by Tsahi Levent-Levi, Spearline’s Chief Product Officer, and Jacob Rivers, Director of Network Engineering at Talkdesk. 

One of the bigger challenges with managing remote agents’ networks is handling complaints about connectivity and quality issues when you don’t have insight into their home network environment.

This is why we’ve joined forces with Jacob Rivers from Talkdesk, who uses testRTC to partner with his clients on network assessments, network consultation, call quality analysis, and deploying/configuring back-end systems for voice services.

During this webinar, Jacob and Tsahi covered topics like :
  • Why network issues with WebRTC are challenging.
  • How to test remote agent connectivity in a WFH world.
  • Assisting remote agents to improve call quality faster and optimize user experience.


For further information, or if you have any questions that were not answered in the webinar you can
contact us here.

We think you’ll like these too...

Blog

VoIP Quality of Service: The Key to Clear, Reliable Calls

Monitoring VoIP QoS leads to better productivity, improved call quality and enhanced customer experience. Without one, your voice quality is likely to suffer and be less reliable, negatively impacting your customers and employees.

Read More
Blog

Intelligent Use of Alerts in Proactive Number Testing

Alerts allow you to take immediate action to resolve problems, ensure compliance, and maintain good customer service. They save you time and energy by automatically delivering notifications to you.

Read More
Blog

The Critical Role of Outbound Testing in Call Centre Solutions

If you are providing Contact Centre Solutions you need to have a way of monitoring your network and your partners’ performance to ensure the operability …

Read More
Blog

Why Call Quality Matters: Ensuring Clear Communication

Do you ever find yourself struggling to hear clearly during important business calls? If so, you’re not alone! Let me share the most common reasons …

Read More

Not Ready Yet?

Subscribe for updates