VOICE ASSURE INTERSTATE Proactive testing of your contact numbers
Replicate a call from one state to another to test for connectivity, audio quality and latency.
Core Benefits Replicate and manage your customers’ experience when they call your organization
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HOW DOES INTERSTATE WORK? Interstate allows you to replicate a call from one state to another state across the US and Canada.
Here's how:
Select originating and terminating states
Simply select a state, such as Texas, to originate the call from. The terminating call can be in another state, this is usually where the terminating number resides.
Server dials your number
The Spearline server dials your toll or toll-free contact number through our in-state carrier. We use SIP or standard phone lines with ISDN signaling to replicate your customers’ experience.
Test is carried out
Working with our in-state carriers, Spearline can test for connection and quality issues to your inbound numbers from as many as 20 different states across the US and Canada.
PROACTIVE TESTING AND MONITORINGMeasure what matters
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Connection
Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer.
Audio Quality
Replicate your customers’ experience and measure audio quality with objective, industry standards.
Post Dial Delay
Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues.
Touch Tone
Check if DTMF (touch tones) are failing for your customers.
Latency
Replicate the customer call flow and quantify the amount of latency your customers experience.
Performance Benchmarking
Replicate the customer call flow and quantify the amount of latency your customers experience.
Spearline's Voice Assure supports outstanding voice communications, driving customer satisfaction and loyalty. May 14, 2021 An update on the current global telecoms situation. May 12, 2021 Discover how Spearline’s Voice Assure In-Country is helping network teams to proactively monitor number performance. Apr 27, 2021 Discover how Spearline’s Voice Assure Realtime is every resolver teams most beneficial tool. Apr 20, 2021 What are: dead air and one-way audio? Spearline explains how your calls could be affected by these issues. Apr 13, 2021 While many believe it to be obsolete, fax actually remains one of the more commonly used forms of communication. Apr 08, 2021 Packet loss occurs when one or more packets of data traveling across a computer network fail to reach their destination. Apr 07, 2021 An examination of how vendor management techniques and benchmarking can help to improve carrier relationships. Apr 01, 2021 Discover how different sectors can be affected by insecure communications. Mar 02, 2021 How could poor audio quality be affecting your contact center? Feb 16, 2021 Remote working requires teams to change the way they collaborate and communicate with one another. Feb 02, 2021 We are delighted to share with you some key product and market expansion developments that will be happing in 2021 Dec 24, 2020 This year the festive period is likely to include many virtual gatherings which are enabled by technology. Nov 20, 2020 At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. Oct 13, 2020 An interview with Spearline Software Engineer Brian Mullins. Oct 01, 2020 Ensure your contact centers have the best audio quality by proactively monitoring & testing your numbers with Spearline Sep 22, 2020 Knowing your problems before they become a major issue and resolving them quickly can greatly benefit your business. Sep 15, 2020 Spearline’s Voice Assure - RealTime is a favorite tool for resolver teams. Sep 10, 2020 A vast majority of companies are unsure why they should be testing their numbers. Sep 08, 2020 An objective look at the impact of network latency on voice communications. Sep 02, 2020 In this episode Kees and Josh are joined by Software Engineer Brian Mullins and Product Manager Carl Naysmith Sep 01, 2020 Automated Testing is now known as Voice Assure, and Manual Testing has become Voice Assure Realtime Aug 28, 2020 Learn how Spearline Voice Assure Realtime puts the control in your hands and test your numbers anytime, anywhere. Aug 27, 2020 With COVID-19 still affecting the vast majority of businesses across the globe, the need for teleconferencing has risen. Aug 18, 2020 What is Packet Loss? Spearline explains how your calls could be affected by this issue. Aug 13, 2020 Your phone lines are one of your most important assets. It's time to be proactive. Aug 06, 2020 While VoIP has many important aspects, one of the most widespread problems that it faces is jitter. Jul 30, 2020 Ensuring your customers have an excellent call experience. Jul 16, 2020 Welcome to the latest edition of Connect Magazine, providing insights in the telecommunications industry. Jul 01, 2020 Our real-time alerts make you aware of any issues to your phone numbers before your customers are impacted Jun 12, 2020 At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. Jun 11, 2020 An interview with Laura Coughlan, Spearline CE Manager, and how she's adapted to the remote working lifestyle. Jun 04, 2020 What is PESQ? Spearline explains how it can transform your customer experience. May 28, 2020 The key benefits of testing Toll and Toll-Free numbers with Spearline software. May 27, 2020 In this episode of Did You Know - Carl Naysmith, product manager at Spearline explains the SIP Route Tester. May 27, 2020 Read how Spearline works with some of the world's largest organizations to proactively monitor their numbers. May 21, 2020 How do you know when a contact center needs to upgrade? May 19, 2020 Discover how unified communications could achieve a greater return on investment by utilizing Spearline testing May 12, 2020 What is Jitter? Spearline explains how your calls could be affected by this issue. May 08, 2020 At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. Apr 24, 2020 At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. Apr 23, 2020 New technological improvements are advancing the ecosystem within call centers. Apr 16, 2020 Businesses need to ensure their connections are stable and trustworthy for an excellent remote working experience Apr 14, 2020 How are the latest innovations in Voice Technologies impacting the Contact Center space? Apr 09, 2020 Guest writer Nicola Fitchett gives 5 reasons to use VoIP for business. Apr 07, 2020 With more people working from home and using multiple devices, they can encounter problems due to poor network latency Apr 06, 2020 Kees Hendrickx explains that you can now test if an SMS message will deliver before you send it to your customer? Apr 03, 2020 At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. Mar 26, 2020 Spearline’s CMO Michael Palmer speaks with Spearline’s own CEO and Co-Founder Kevin Buckley about this topic Mar 02, 2020 Argentina is the latest country to join Spearline mobile and is available for immediate testing Feb 24, 2020 Spearline has secured a certified fixed-line in Uganda and is available for immediate testing.
Feb 19, 2020 Our whiteboard video explains how the audio quality test can help you identify issues before your customer do. Feb 07, 2020 Institutions that focus on audio quality management give priority to mission-critical customer communication. Feb 03, 2020 We have a number of key developments happening in 2020 that we’re excited to share with you. Jan 23, 2020 With Spearline, you can proactively identify these common contact center challenges. Jan 21, 2020 A modern contact center improves the customer experience delivered by your business. Jan 16, 2020 Brendan Clarke - Customer Engagement Manager explains that now you can customize your live map view Jan 16, 2020 That one call could be the make or break moment for them, and you don’t want to let your customers down. Jan 09, 2020 With the celebrations and holidays wrapped up, it’s always good to set goals for you and your business for the new year. Jan 07, 2020 For call center agents, they can be facing sometimes over 100 frustrated callers a day and that can be extremely testing Dec 30, 2019 In the final episode of the first series, Josh talks to Lorraine McCarthy about her role as the CPCO at Spearline Dec 18, 2019 This week Josh talks to Lorraine McCarthy about her role as the Chief People and Culture Officer and #HereToStay Dec 18, 2019 Can your customers always connect with you?
Don't let Dave's situation happen to your customers! Dec 03, 2019 This week Josh speaks with Quality Assurance Manager Patrick O’Connor and Head of Support Noel Ryan Nov 28, 2019 This week Josh chats with Quality Assurance Manager, Patrick O'Connor and Head of Support, Noel Ryan. Nov 26, 2019 Black Friday is right around the corner. Ensure your contact center is prepared for one of the busiest days of the year. Nov 21, 2019 An interview with Brian Mullins, Software Engineer at Spearline. Nov 21, 2019 Customer Engagement Manager JJ Barry explains how to create timegroups for automated testing. Nov 14, 2019 An interview with Ola Budak, Technical Solutions Architect at Spearline Nov 11, 2019 API is a way of bringing information from a third party system to be seamlessly displayed in another, such as your own Nov 06, 2019 Highlights of some of the biggest global Telecoms Conferences Nov 04, 2019 Spearline has secured a certified fixed line in Nigeria and is available for immediate testing. Nov 01, 2019 This week Josh has an in-depth discussion with Software Engineer Brian Mullins about his role and his studies in A.I Oct 31, 2019 Contact centres face issues like latency and jitter every day without even knowing it’s happening. Oct 30, 2019 This week Josh has an in-depth discussion with Software Engineer Brian Mullins about his role and his studies in A.I. Oct 29, 2019 An interview with Patrick Lynch, Service Reliability Engineer at Spearline Oct 24, 2019 Spearline supports wellbeing at work by offering safe strategies for looking after your agents Oct 22, 2019 Surprises can be fantastic and energizing, but for IT professionals not so. Oct 22, 2019 On 15th of Oct the Spearline Waterford office was officially opened by WIT President, Professor Willie Donnelly. Oct 17, 2019 Like many things linked to technology, the communications landscape is constantly evolving. Oct 17, 2019 This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch. Oct 16, 2019 This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch. Oct 10, 2019 Problems can be encountered at different stages of a conference call. It’s best to be prepared and know what’s ahead
Oct 08, 2019 Celebrating a decade of number testing at Spearline Oct 07, 2019 Spearline has secured a certified fixed line in Kenya and is available for immediate testing. Oct 01, 2019 In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team. Sep 25, 2019 Technical Solutions Architect Ola Budak shows us that you can see the benchmark audio quality of a specific country. Sep 24, 2019 Our global telecommunications industry grew with opinions at the heart of quality management.
Sep 19, 2019 In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team. Sep 18, 2019 The Universal Freephone / UIFN concept, while intriguing, does not seem to deliver on promise. Sep 17, 2019 Exciting times ahead for Spearline as the 2019 Summit gets underway in Skibbereen. Sep 12, 2019 Spearline has produced a video to capture the year-long renovation of its new headquarters in Skibbereen, Ireland Sep 11, 2019 Josh O’Farrell is joined by Mike Palmer, and Matthew Lawlor, discussing remote working and the role of a CTO. Sep 11, 2019 Josh O’Farrell is joined by Matthew Lawlor & Mike Palmer, for a chat about the role of a CTO and remote working. Sep 10, 2019 Spearline looks once more at current trends in the contact center industry and where things may be headed in the future. Sep 04, 2019 Businesses are embracing remote working but how can they be sure connections are trustworthy and stable? Sep 03, 2019 Despite having so many choices in customer engagement, customers still find it easier to talk... Sep 02, 2019 Customer Engagement Manager Brendan Clarke shows us how to us custom reporting features on the default dashboard. Aug 29, 2019 AR is coming, and it will be built on the telecoms foundation ... Aug 28, 2019 Proactively monitoring your calls is essential for any business to thrive. Here are 5 reasons why... Aug 22, 2019 Voice, data, video, and broadcasting companies are now offering customers more services than ever before... Aug 19, 2019 Jitter can be a major problem for VoIP, Spearline helps provide the solution. Aug 16, 2019 Protect yourself using Spearlines large scale outage alert Aug 15, 2019 On 9th of Aug Spearline welcomed Dan Mulhall, Ambassador of Ireland to the United States, to officially open our office. Aug 13, 2019 Don’t get held up waiting for the number to dial. Spearline PDD helps you to connect better with your customers. Aug 12, 2019 Technical Solutions Architect Ola Budak shows us how to view details of issues from the default dashboard. Aug 07, 2019 Improve your CES scores by helping your customers find exactly what they want Aug 02, 2019 Our whiteboard video explains what latency is and how Spearline can help you identify latency before your customers do. Aug 01, 2019 Proactive monitoring is vital for a business. Don't turn your greatest asset, your customers, into crash-test dummies! Jul 30, 2019 Problem solving is a critical capability in network teams, but it does not always end in finding root cause. Jul 22, 2019 We are delighted to announce that The United Arab Emirates (UAE) and Bahrain have joined Spearline fixed line testing. Jul 16, 2019 Can networks self-regulate to ensure quality of experience for voice channels? Jul 11, 2019 Your business may be unaware that your contact numbers are not routing optimally, generating dissatisfied customers. Jul 03, 2019 When a customer call suffers a poor connection it is a barrier to good conversation. Jun 21, 2019 Did you know - In this episode our customer engagement manager JJ Barry explains a useful tip on failed number analytics Jun 20, 2019 It's never been more important to ensure your numbers are working across mobile networks. Jun 18, 2019 In-country number testing replicates your global customers’ experience of dialing your number. Jun 13, 2019 Voice analytics capabilities have been steadily evolving and many businesses are seeking the benefits offered. Jun 05, 2019 If you have a global customer support number and that number goes down, how do you know? Jun 04, 2019 Outsourced call centers, sometimes known as BPOs (Business Process Outsourcing) is an industry experiencing huge growth. May 30, 2019 Remote Agent - Teleworking and Quality of Experience May 29, 2019 See how the Spearline Carrier Inbound test works and can help your business create a better customer experience May 08, 2019 While digital communication channels are everywhere in today’s customer service, most people still prefer to call brands Apr 30, 2019 Here at Spearline, we are always trying to replicate your customers' call experience. Apr 25, 2019 Consistent and accurate presentation of CLI is something every contact center needs, but may not be getting.
Apr 18, 2019 Recent research by Transparency Market Research has confirmed cloud telephony services are set to grow rapidly Apr 16, 2019 See how the Spearline testing platform helps you proactively manage your customer voice communication channel. Apr 09, 2019 Our 24/7 support team will personally verify any issues that may occur, so we remove false alerts before they reach you Apr 09, 2019 We're pleased to announce that from April 2019, we will be giving our customers access to new & enhanced reporting Apr 03, 2019 We're continuing to grow our coverage for in-country automated testing - "Yassas" Cyprus! Mar 25, 2019 Spearline number testing ensures your critical voice channels support great customer conversations. Mar 20, 2019 This week we're excited to launch the latest upgrade to our automated testing solutions for global contact numbers. Jan 22, 2019 The clock is counting down on the use of legacy global telephony infrastructure and according to research. Jan 20, 2019 The migration from on-premises infrastructure to cloud solutions is well underway. Jan 03, 2019 A summary of some of the developments and launches in 2018 that are already benefiting our customers. Dec 04, 2018 Audio quality can have a huge impact on customer experience and the performance of your contact centre. Nov 27, 2018 Poor audio quality often means a customer can’t complete the objective of their call. Nov 20, 2018 How do you know how good your audio quality is? Put yourself in your customer’s shoes. Nov 14, 2018 Black Friday is approaching and many of us in contact centre management are understandably nervous. Nov 12, 2018 How could poor audio quality be affecting your how your customers experience your contact centre? Jun 11, 2018 Our automated testing has just been supercharged with the roll-out of automated mobile testing to 22 countries. May 14, 2018 Calling contact centres… 5 reasons to test your numbers not just your network. Apr 20, 2018 At Spearline, we understand that saving time is a crucial aspect of running a successful business. Apr 18, 2018 You probably assume that your company’s global contact numbers are just working. Why wouldn't they be? Apr 18, 2018 We’ve put together a list of just some of the key benefits of testing your numbers with Spearline. Apr 02, 2018 Explore the impact poor telecoms performance can have, the current benchmarks and some of the solutions available. Jan 23, 2018 The past twelve months have been busy here at Spearline. Jan 23, 2018 Spearline Product Manager, Mick Gaffney, Gives Us A Preview of New Product Releases for 2018. Jul 06, 2017 The key benefits of testing Toll and Toll-Free numbers with Spearline software. Voice Assure Learn more
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Discussing the benefits of Voice Assure Realtime
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Connect Magazine Issue 2
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CEO update: the impact of COVID-19 on telecommunications
CEO update: COVID-19's impact on telecoms
Innovative contact center trends
Why strong connectivity is essential for Remote Working
Voice is the Choice: The Rise of Voice User Interface
Top 5 reasons you need to use VoIP for business
How Latency may be a challenge for Networks due to Remote Working
Did You Know? You can now test SMS messages
CEO update: COVID-19's continued impact on global telecommunications
Spearline Podcast Season 2 Ep. 1 - Working From Home
Spearline enhances Argentina cover, adding mobile alongside fixed-line support
71 countries and counting ... Uganda joins Spearline fixed-line testing!
Do you know the quality on your phone lines? Spearline Audio Quality Test Explained
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5 Challenges Your Contact Center Could Be Facing In 2020
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The Spearline Podcast Episode 6 : Here To Stay
Spearline Podcast | Episode 6: #HereToStay
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The Spearline Podcast Episode 5 : Assuring your customers with the highest Quality
Spearline Podcast | Episode 5: Assuring your customers with the highest Quality.
Proactively prepare your contact center for Black Friday.
An insight into the process of developing a product for a customer
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A behind the scenes look at the importance of benchmarking and testing
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October Telecom Conference Coverage 2019
68 countries and counting…. Welcome Nigeria to Spearline Fixed Line Testing!
The Spearline Podcast Episode 4 : Development and Artificial Intelligence
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Spearline Podcast | Episode 4: Development and Artificial Intelligence
A behind the scenes look at how innovation is key to contact center phone numbers monitoring globally
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Managing CX - Hidden downtime and blind spots
Spearline Official Opening of Waterford Office October 15 2019
Talk to me: UC, UCaaS, CPaaS, CCaaS
The Spearline Podcast Episode 3 : Why you should be developing solutions with customers in mind
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Spearline Podcast | Episode 2: Customer focus and CX Day
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The Spearline Podcast Episode 1 How remote working can benefit your company
Contact Centre #Trending
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Talking Is Easier
Did You Know? Custom reporting features on the dashboard
Augmented Reality and the Network
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Spearline Superticket
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Did You Know? How to view details of issues from the default dashboard
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66 countries and counting ... Welcome Bahrain and The UAE to Spearline fixed line testing!
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Proactively generate more revenue by answering your customer's needs
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Did You Know? You can view test call performance history
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Spearline Testing Support - the workmate you've always wanted!
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2017 Year in Review
New Product Releases for 2018
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Ready to get started?
Interstate testing for landlines and mobile with no installation.
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