Auto-test your contact numbers in realtime.
Proactively run automated testing cycles of high volumes of calls and fix issues before customers are aware.
Uncover your customers’ experience, in-state.
With a physical presence in over 20 states, our solution will replicate your customers’ experience.
Reduce the time spent troubleshooting.
Fix issues quicker with the benefit of detailed reports, and let your engineers work on more business critical tasks.
Learn more about Voice Assure
Select originating and terminating states
Simply select a state, such as Texas, to originate the call from. The terminating call can be in another state, this is usually where the terminating number resides.
Server dials your number
The Spearline server dials your toll or toll-free contact number through our in-state carrier. We use SIP or standard phone lines with ISDN signaling to replicate your customers’ experience.
Test is carried out
Working with our in-state carriers, Spearline can test for connection and quality issues to your inbound numbers from as many as 20 different states across the US and Canada.
Connection
Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer.
Audio Quality
Replicate your customers’ experience and measure audio quality with objective, industry standards.
Post Dial Delay
Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues.
Touch Tone
Check if DTMF (touch tones) are failing for your customers.
Latency
Replicate the customer call flow and quantify the amount of latency your customers experience.
Performance Benchmarking
Replicate the customer call flow and quantify the amount of latency your customers experience.
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At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications.
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Can your customers always connect with you?
Don't let Dave's situation happen to your customers!
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This week Josh chats with Quality Assurance Manager, Patrick O'Connor and Head of Support, Noel Ryan.
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Spearline Official Opening of Waterford Office October 15 2019
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This week we chat with Technical Solutions Architect, Ola Budak, and with Service Reliability Engineer, Patrick Lynch.
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In this episode, Kees interviews Customer Engagement Manager JJ Barry and Josh interviews members of the Product team.
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Sep 17, 2019
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Josh O’Farrell is joined by Mike Palmer, and Matthew Lawlor, discussing remote working and the role of a CTO.
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Josh O’Farrell is joined by Matthew Lawlor & Mike Palmer, for a chat about the role of a CTO and remote working.
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Article
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Sep 02, 2019
Customer Engagement Manager Brendan Clarke shows us how to us custom reporting features on the default dashboard.
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AR is coming, and it will be built on the telecoms foundation ...
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Aug 28, 2019
Proactively monitoring your calls is essential for any business to thrive. Here are 5 reasons why...
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Aug 22, 2019
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The VoIP connection: Don’t be jittery with bad audio quality
Aug 19, 2019
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On 9th of Aug Spearline welcomed Dan Mulhall, Ambassador of Ireland to the United States, to officially open our office.
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Aug 12, 2019
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Aug 07, 2019
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Aug 02, 2019
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Aug 01, 2019
Proactive monitoring is vital for a business. Don't turn your greatest asset, your customers, into crash-test dummies!
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Jul 30, 2019
Problem solving is a critical capability in network teams, but it does not always end in finding root cause.
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66 countries and counting ... Welcome Bahrain and The UAE to Spearline fixed line testing!
Jul 22, 2019
We are delighted to announce that The United Arab Emirates (UAE) and Bahrain have joined Spearline fixed line testing.
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Jul 16, 2019
Can networks self-regulate to ensure quality of experience for voice channels?
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Jul 11, 2019
Your business may be unaware that your contact numbers are not routing optimally, generating dissatisfied customers.
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News
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Jul 03, 2019
When a customer call suffers a poor connection it is a barrier to good conversation.
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Video
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Jun 21, 2019
Did you know - In this episode our customer engagement manager JJ Barry explains a useful tip on failed number analytics
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Jun 20, 2019
It's never been more important to ensure your numbers are working across mobile networks.
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Jun 18, 2019
In-country number testing replicates your global customers’ experience of dialing your number.
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The Power of Voice Analytics
Jun 13, 2019
Voice analytics capabilities have been steadily evolving and many businesses are seeking the benefits offered.
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Apr 30, 2019
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Apr 16, 2019
See how the Spearline testing platform helps you proactively manage your customer voice communication channel.
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Apr 09, 2019
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Article
New! Introducing our enhanced reporting engine...equipping you with even more intelligence
Apr 09, 2019
We're pleased to announce that from April 2019, we will be giving our customers access to new & enhanced reporting
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Article
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Apr 03, 2019
We're continuing to grow our coverage for in-country automated testing - "Yassas" Cyprus!
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Video
Are you testing your numbers?
Mar 25, 2019
Spearline number testing ensures your critical voice channels support great customer conversations.
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Mar 20, 2019
This week we're excited to launch the latest upgrade to our automated testing solutions for global contact numbers.
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Jan 22, 2019
The clock is counting down on the use of legacy global telephony infrastructure and according to research.
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Moving to the cloud - Call centre tech migrations part 1
Jan 20, 2019
The migration from on-premises infrastructure to cloud solutions is well underway.
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2018: A year of highlights! Plus, 2019 overview
Jan 03, 2019
A summary of some of the developments and launches in 2018 that are already benefiting our customers.
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Article
So you want to measure audio quality… Is network monitoring the answer?
Dec 04, 2018
Audio quality can have a huge impact on customer experience and the performance of your contact centre.
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Article
What are the best ways to measure audio quality in a telecoms network?
Nov 27, 2018
Poor audio quality often means a customer can’t complete the objective of their call.
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PESQ - What is it and how could it transform your customer experience?
Nov 20, 2018
How do you know how good your audio quality is? Put yourself in your customer’s shoes.
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Our 3 tips to make sure your contact centre is ready for Black Friday
Nov 14, 2018
Black Friday is approaching and many of us in contact centre management are understandably nervous.
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The importance of audio quality for contact centres
Nov 12, 2018
How could poor audio quality be affecting your how your customers experience your contact centre?
more
Article
Spearline automated testing goes mobile
Jun 11, 2018
Our automated testing has just been supercharged with the roll-out of automated mobile testing to 22 countries.
more
Article
5 reasons to test your numbers, not just your network
May 14, 2018
Calling contact centres… 5 reasons to test your numbers not just your network.
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Article
Spearline Testing Support - the workmate you've always wanted!
Apr 20, 2018
At Spearline, we understand that saving time is a crucial aspect of running a successful business.
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Article
How many of your customer-facing numbers are failing?
Apr 18, 2018
You probably assume that your company’s global contact numbers are just working. Why wouldn't they be?
more
Article
5 benefits of testing your contact numbers with Spearline
Apr 18, 2018
We’ve put together a list of just some of the key benefits of testing your numbers with Spearline.
more
Webinar
Is your telecom performance dead in the water?
Apr 02, 2018
Explore the impact poor telecoms performance can have, the current benchmarks and some of the solutions available.
more
Article
2017 Year in Review
Jan 23, 2018
The past twelve months have been busy here at Spearline.
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Article
New Product Releases for 2018
Jan 23, 2018
Spearline Product Manager, Mick Gaffney, Gives Us A Preview of New Product Releases for 2018.
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Article
7 Benefits of Number Testing
Jul 06, 2017
The key benefits of testing Toll and Toll-Free numbers with Spearline software.
more