VOICE ASSURE INTERSTATE Proactive testing of your contact numbers
Replicate a call from one state to another to test for connectivity, audio quality and latency.
Core Benefits Replicate and manage your customers’ experience when they call your organization
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HOW DOES INTERSTATE WORK? Interstate allows you to replicate a call from one state to another state across the US and Canada.
Here's how:
Select originating and terminating states
Simply select a state, such as Texas, to originate the call from. The terminating call can be in another state, this is usually where the terminating number resides.
Server dials your number
The Spearline server dials your toll or toll-free contact number through our in-state carrier. We use SIP or standard phone lines with ISDN signaling to replicate your customers’ experience.
Test is carried out
Working with our in-state carriers, Spearline can test for connection and quality issues to your inbound numbers from as many as 20 different states across the US and Canada.
PROACTIVE TESTING AND MONITORINGMeasure what matters
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Connection
Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer.
Audio Quality
Replicate your customers’ experience and measure audio quality with objective, industry standards.
Post Dial Delay
Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues.
Touch Tone
Check if DTMF (touch tones) are failing for your customers.
Latency
Replicate the customer call flow and quantify the amount of latency your customers experience.
Performance Benchmarking
Replicate the customer call flow and quantify the amount of latency your customers experience.
Spearline's Voice Assure supports outstanding voice communications, driving customer satisfaction and loyalty. Feb 16, 2021 Remote working requires teams to change the way they collaborate and communicate with one another. Feb 02, 2021 We are delighted to share with you some key product and market expansion developments that will be happing in 2021 Dec 24, 2020 This year the festive period is likely to include many virtual gatherings which are enabled by technology. Nov 20, 2020 At Spearline, we continue to monitor the ongoing COVID-19 situation and its impact on global telecommunications. Oct 13, 2020 An interview with Spearline Software Engineer Brian Mullins.Voice Assure Learn more
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Ready to get started?
Interstate testing for landlines and mobile with no installation.
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