VOICE ASSURE INTERSTATE Proactive testing of your contact numbers
Replicate a call from one state to another to test for connectivity, audio quality and latency.
Core Benefits Replicate and manage your customers’ experience when they call your organization
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HOW DOES INTERSTATE WORK? Interstate allows you to replicate a call from one state to another state across the US and Canada.
Here's how:
Select originating and terminating states
Simply select a state, such as Texas, to originate the call from. The terminating call can be in another state, this is usually where the terminating number resides.
Server dials your number
The Spearline server dials your toll or toll-free contact number through our in-state carrier. We use SIP or standard phone lines with ISDN signaling to replicate your customers’ experience.
Test is carried out
Working with our in-state carriers, Spearline can test for connection and quality issues to your inbound numbers from as many as 20 different states across the US and Canada.
PROACTIVE TESTING AND MONITORINGMeasure what matters
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Connection
Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer.
Audio Quality
Replicate your customers’ experience and measure audio quality with objective, industry standards.
Post Dial Delay
Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues.
Touch Tone
Check if DTMF (touch tones) are failing for your customers.
Latency
Replicate the customer call flow and quantify the amount of latency your customers experience.
Performance Benchmarking
Replicate the customer call flow and quantify the amount of latency your customers experience.
Spearline's Voice Assure supports outstanding voice communications, driving customer satisfaction and loyalty. Apr 20, 2021 What are: dead air and one-way audio? Spearline explains how your calls could be affected by these issues. Apr 13, 2021 While many believe it to be obsolete, fax actually remains one of the more commonly used forms of communication. Apr 08, 2021 Packet loss occurs when one or more packets of data traveling across a computer network fail to reach their destination. Apr 07, 2021 An examination of how vendor management techniques and benchmarking can help to improve carrier relationships. Apr 01, 2021 Discover how different sectors can be affected by insecure communications.Voice Assure Learn more
What are: dead air and one-way audio?
The complexities of 'the simple fax'
Understanding Packet Loss
WHITEPAPER: Assessing vendor performance
WHITEPAPER: How reliable are fax communications?
Ready to get started?
Interstate testing for landlines and mobile with no installation.
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