VOICE ASSURE INTERSTATE Proactive testing of your contact numbers

Replicate a call from one state to another to test for connectivity, audio quality and latency.

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Core Benefits Replicate and manage your customers’ experience when they call your organization

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Auto-test your contact numbers in realtime.

Proactively run automated testing cycles of high volumes of calls and fix issues before customers are aware.

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Uncover your customers’ experience, in-state.

With a physical presence in over 20 states, our solution will replicate your customers’ experience.

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Reduce the time spent troubleshooting.

Fix issues quicker with the benefit of detailed reports, and let your engineers work on more business critical tasks.

 
Learn more about Voice Assure

HOW DOES INTERSTATE WORK? Interstate allows you to replicate a call from one state to another state across the US and Canada.

Here's how:

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Select originating and terminating states

Simply select a state, such as Texas, to originate the call from. The terminating call can be in another state, this is usually where the terminating number resides.

 

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Server dials your number

The Spearline server dials your toll or toll-free contact number through our in-state carrier. We use SIP or standard phone lines with ISDN signaling to replicate your customers’ experience.

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Test is carried out

Working with our in-state carriers, Spearline can test for connection and quality issues to your inbound numbers from as many as 20 different states across the US and Canada.

PROACTIVE TESTING AND MONITORINGMeasure what matters

Connection

Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer.

Audio Quality

Replicate your customers’ experience and measure audio quality with objective, industry standards.

Post Dial Delay

Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues.

Touch Tone

Check if DTMF (touch tones) are failing for your customers.

Latency

Replicate the customer call flow and quantify the amount of latency your customers experience.

Performance Benchmarking

Replicate the customer call flow and quantify the amount of latency your customers experience.

Read more about our test types here

Voice Assure Learn more

Spearline's Voice Assure supports outstanding voice communications, driving customer satisfaction and loyalty.

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Ready to get started?

Interstate testing for landlines and mobile with no installation.

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