Our whiteboard video explains what latency is and how Spearline can help you identify latency before your customers do.
Are you a contact center / Conference company with numbers all around the world?
Are your customers or Call center agents complaining of latency? How you know if your phone numbers are suffering from latency? With Spearline you can find out.
Latency is the time between when you speak, to when the other person hears your voice. If latency values are high it can lead to great difficulty in conducting conversations and cause frustration.
Spearline’s Latency test replicates your customer’s call flow and allows you to identify the amount of latency your customers experience.
Spearline lets you set up a number that, once dialled, is placed in ‘echo back’ mode In which all audio received is immediately returned down the line the number is called on
A Spearline in-country server calls this number
And sends audio tones that, once received, are echoed back to the Spearline server
Spearline measure the round trip time of the audio tones from the time is was sent to when it was received back. You will have CDR evidence to raise an issue with your carrier
The result is an accurate test to see whether Latency is affecting your numbers. Which means you will be the first to identify high or variable latency and report issues before they significantly impact on your customers resulting in a better customer experience.
Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services. Spearline is cloud based , which means no physical infrastructure is required at your end, and provides worldwide coverage with a presence in over 70 countries. For further information, or if you have any further questions please get in touch with us.