Here at Spearline we test toll and toll-free numbers for our multi-national clients worldwide. Watch our introductory video to find out more.
Are you an enterprise, BPO, conferencing company or a carrier? Do you have numbers all around the world that are accessed by your customers every day?
Do you know if your numbers are working?
If a customer cannot access your number, what is it costing your business in costs, reputational damage, missed sales, poor customer experience and customers switching to another provider. Spearline can help.
We can monitor your lines from in-country and replicate your customers real experience.
We test the numbers from the exact same lines as your customers and so testing their real experience by measuring, The connection of the call, Post Dial Delay – How long does it take for the call to be answered? And the audio quality of the line.
If a phone line goes down, if the audio quality is bad, or if there are any other issues, Spearline will automatically generate an alert that is instantly flagged to your Network Operations Center team and you will have Call Detail Reports to raise an issue with your carrier.
This will benefit your company and you will be able to fix issues before there is any significant impact on your customers.
Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services. Spearline is cloud based , which means no physical infrastructure is required at your end, and provides worldwide coverage with a presence in over 70 countries. For further information, or if you have any further questions please get in touch with us.