qualityRTC – Understanding your users and interactions

Not all calls connect successfully. Especially over the Internet. The bigger your WebRTC service, the more customer complaints on connectivity and quality.

Is this a familiar scenario? A user complains, but you need specifics on the date and time of the issue. You ask them to try again, run a speed test and send you the results.
Or ask if they can just configure it to run with the log and send you the log.

This neverending back and forth between your support and the user is all too familiar.

This is where qualityRTC comes in. By sending a single link to your user, you will be able to collect all the information necessary to figure out the root cause of the problem and help the user solve it.

The user can run a self-diagnostic, without installing anything on their device, and you receive all the data collected. Even better – the user may be able to solve the problem on their own.

qualityRTC reduces the average handling time for solving connectivity and quality issues in WebRTC applications from days or hours down to minutes while dramatically reducing the load on your support team and increasing their efficiency.

Spearline – making better connections.

 

 

About Us

Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services.

Spearline is cloud-based, meaning no physical infrastructure is required at your end and provides worldwide coverage in over 70 countries. For further information, or if you have any further questions please get in touch with us

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