People like to talk. Connecting with people is vital for all businesses.
Phone networks are vast and tangled. They spread out around the world and are built upon old and new technologies alike. It’s easy to assume that latency, crackle and echo are normal for international calls. But each interference adds a barrier to customer communication. Each phone call is only as good as the weakest point on its path.
The tiniest glitch, somewhere out there, can interrupt, disconnect, or make a call feel like [you’re shouting into a can or “shouting in a storm”*]. It doesn’t have to be this way.
Spearline’s Voice Assure platform allows you to constantly test, sample, and escalate call quality issues to carriers before a disruption occurs. It utilizes a set of innovative diagnostic tools to monitor inbound and outbound lines for clarity and stability, all while benchmarking your calls’ performance.
It’s about navigating the network maze with confidence, bypassing problems, and getting the best possible call experience.
Whether you’re calling them or they’re calling you; people want to be heard and understood. Crystal clear communication makes better connections between you and your customers.
Spearline – making better connections.
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Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services. Spearline is cloud based , which means no physical infrastructure is required at your end, and provides worldwide coverage with a presence in over 70 countries. For further information, or if you have any further questions please get in touch with us.