Do you get echo on your calls? A typical day as a contact center agent

No-one likes the sound of their own voice so hearing it back in a conversation is no fun. Echo leaves customers and agents frustrated and will result in a bad experience for both.

With Spearline you can test the amount of echo your customers experience by replicating your customers’ call flow allowing you to you will identify these issues before your customer does, putting the power in your hands

Contact Spearline today for a free live trial.

 
About Us

Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services. Spearline is cloud based , which means no physical infrastructure is required at your end, and provides worldwide coverage with a presence in over 70 countries. For further information, or if you have any further questions please get in touch with us.

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Voice Assure Realtime

Our product vision is to create one platform, which makes managing all business critical communications easy and Voice Assure Realtime is a key component in that product list.

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What differences do you see for companies that have adopted the testRTC product suite to those who have not?

Spearline CPO, Tsahi Levent-Levi, answers “What differences do you see for companies that have adopted the testRTC product suite to those who have not?”

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Can testRTC capture the signaling traffic during the call setup phase of a WebRTC call?

Spearline CPO Tsahi Levent-Levi answers “Can testRTC capture the signaling traffic during the call setup phase of a WebRTC call?”

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