No-one likes the sound of their own voice so hearing it back in a conversation is no fun. Echo leaves customers and agents frustrated and will result in a bad experience for both.
With Spearline you can test the amount of echo your customers experience by replicating your customers’ call flow allowing you to you will identify these issues before your customer does, putting the power in your hands
Contact Spearline today for a free live trial.
Spearline provides quality assurance tools for business communication services, allowing you to proactively manage your inbound and outbound voice, SMS and Fax services. Spearline is cloud based , which means no physical infrastructure is required at your end, and provides worldwide coverage with a presence in over 70 countries. For further information, or if you have any further questions please get in touch with us.