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Spearline tests explained

 

Connection

The connection test is our most straightforward test, and the basis for all our customers’ testing setup.

The test dials your numbers from a Spearline in-country server. We can detect when the call is answered or if there is a connection related issue, and, after validating the problem, alert you before any of your customers do.

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Audio quality

The audio quality test enables you to replicate a customer’s call and generate objective industry-standard audio quality scores.

With minimal setup, this test can provide a wealth of understanding about your customer’s experience, as well as the level of service being delivered by your carrier.

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Latency 

Latency is experienced as that noticeable gap or delay between when you speak and the other person hears your message.

The Spearline latency test replicates the customer call flow and allows you to quantify the amount of latency your customers experience.

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Standard conference

The conference test enables you to replicate a customer call and test all the functionality they need on a call without the need to deploy hardware or perform any setup.

Once we have your numbers and conference credentials, tests can be set up within minutes, giving you the ability to proactively monitor and troubleshoot your global telecom footprint.

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Conference call forward

The Spearline conference call forward test allows you to bring your customer’s network into the testing loop.

It enables you to replicate your customer’s calls into your conference and test all functionality with minimal setup.

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Agent response test

The agent response test lets you measure performance of your contact centres - giving you full visibility of your partners’ performance, and your customers’ experience.

By generating test calls from our in-country servers around the world, you can ensure that your global customers are able to connect to their local contact numbers, and get through to an agent in good time.

 

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Manual testing

Manual testing is available to all users of our Automated testing, and also as a standalone product.

Spearline Manual testing puts you in full control of testing your global contact numbers. It allows you to pick up the phone and dial your phone number just as your global customers do.

 

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Mobile testing

Spearline mobile testing allows you to test the performance of your numbers via mobile networks from a range of locations globally.

 

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API

Underlying Automated Testing is our API (application programming interface).

It takes the headache out of managing multiple systems, streamlining processes by combining the powers of our global number testing with your own systems - at no additional cost!

We’ve designed it to be a flexible tool that you can configure to fit into your existing systems and processes. You can pick and choose which features you implement

 

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