- You simply provide Spearline with the IVR numbers you need verified
- Automated test calls are placed into your numbers and each individual audio prompt is recorded
- Audio prompts are then passed through a speech recognition engine but as speech recognition is not always 100% accurate transcriptions are verified manually.
- Results & Transcriptions are published to web based platform where you can access
- CDRs and full call recordings are also kept for each test call
Track performance of contact centre SLAs