The connection test is our most straightforward test, and the basis for all our customers’ testing setup.
The test dials your numbers from a Spearline in-country server. We can detect when the call is answered or if there is a connection related issue, and, after validating the problem, alert you before any of your customers do.
The agent response test lets you measure performance of your contact centres - giving you full visibility of your partners’ performance, and your customers’ experience.
By generating test calls from our in-country servers around the world, you can ensure that your global customers are able to connect to their local contact numbers, and get through to an agent in good time.