Spearline gives us a very flexible Dashboard with a user-friendly interface for managing our numbers and scheduling exactly when our tests get run.
"Zoom Video has chosen Spearline to implement automated testing functionality for our Global PSTN access numbers. Spearline performs verification of Zoom's numbers in many countries and generates pro-active alerts when any issue is identified. Spearline gives us a very flexible Dashboard with a user-friendly interface for managing our numbers and scheduling exactly when our tests get run.
I now see objective Voice Quality PESQ scores on every number we test - visibility I didn't have before we started Spearline. I'm also able to quickly access Voice Quality scores for each country and number by date & time of test along with listening to the actual call recording file. Using Spearline has given me a powerful new tool for troubleshooting customer problem reports. It’s also been great to generate detailed info when I need to provide call examples to our Telephone Carriers so we can get issues corrected before they impact our customers.
Most important everybody we work with in Spearline’s Account and Support teams has been extremely responsive and helpful in getting Zoom's testing environment running reliably. They've provided training and documentation to bring our Engineers up to speed quickly and effectively apply the Spearline Toolset."
Senior Voice Network Engineer
Zoom Video Communications