A variety of testing scenarios to suit your network and needs

Test types are available to suit most systems and network architectures with flexibility for your business

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Connection Test Our most straightforward test, and the basis for all our customers’ testing setup

The test dials your numbers from a Spearline in-country server. We can detect when the call is answered or if there is a connection related issue, and, after validating the problem, alert you before any of your customers do

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Audio quality test Enables replication of a customer’s call and generation of  objective audio quality scores

With minimal setup, this test can provide a wealth of understanding about your customer’s experience, as well as the level of service being delivered by your carrier

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Latency Test Latency is the time between when you speak, to when the other person hears your voice

The Spearline latency test replicates the customer call flow and allows you to quantify the amount of latency your customers experience

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Standard conference test Enables you to replicate a conference call and test all conference functionality

No need to deploy hardware or perform any setup. Once we have your numbers and conference credentials, tests can be set up within minutes, giving you the ability to proactively monitor and troubleshoot your global telecom footprint

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Conference call forward test Allows you to bring your customer’s network into the testing loop

It enables you to replicate your customer’s calls into your conference and test all functionality with minimal setup

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AGENT RESPONSE TESTMeasure the performance of your own or outsourced contact centers

This test allows you to generate a call from our in-country servers located in over 60 countries around the world, confirm correct IVR routing to an agent and measure the response time of the agent.

 

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