Spearline’s latest whitepaper provides insights into 2021 global inbound voice trends and country performance.
Chief Commercial Officer Liam Dunne speaks with UCToday journalist Moshe Beauford about detecting telecoms blind spots
Teleconferencing remains ever popular in the post COVID workplace, but so do the issues surrounding it.
Spearline investigates how contact centers can improve empathy in their customer service.
Quality Assurance (QA) is an essential part of any call center as it allows a business to identify and resolve potential issues
Industry experts share some of their favorite pieces of advice for improving customer service over the phone.
Spearline Chief Marketing Officer, Mike Palmer speaks with Elliot Mulley-Goodbarne from UCToday about the effects of poor audio quality and connectivity.
Customer service has been a continually evolving area of business over the past number of decades.
These days, most telecommunications traffic is routed through a packet-switching network, frequently routed over the public internet. For example, the network converts speech data into …
Your customer support teams are one of your most valued assets. They’re the main point of contact in enhancing CX.
Discover how different sectors can be affected by insecure communications.