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Telco vendor management

5 ways contact centers can reduce customer churn
Blog

5 ways contact centers can reduce customer churn

While reducing customer churn is not the sole responsibility of the contact center, there are some steps and techniques that can be applied to reduce ...
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Vendor management
Blog

How to manage telco vendor performance

Managing a complex network of multiple vendors in different geographies can be a challenging task. Vendor management and quality control becomes an increasingly complicated task, ...
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