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Round-trip time

Blog

Minimize contact center issues by increasing your visibility with proactive monitoring

Contact centers typically aim to handle as many calls as possible and resolve customer issues quickly while maintaining high customer experience (CX) standards. The contact …

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Blog

What is Round-trip Time and How it Relates to Network Latency?

Round-trip time is an important metric that can indicate the quality of communications available between two end-points. It’s a metric that our team often discusses …

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