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CX – The ROI of phone number testing
Phone number testing and voice quality testing may not be familiar to some. But, to the many businesses that proactively test and monitor, the return …
DTMF issues have nowhere to hide with toll free and local number testing
Contact centers and unified communications services that rely on DTMF need to know that their calls are connecting properly and that their customers are getting …
The beginner’s guide to VoIP voice quality testing
A practical guide to VoIP voice quality testing for beginners. Discover the three main instigators that cause poor quality and how to test for them.
Benefits of phone number testing
Until 2009, contact centers had to rely on relatives abroad or holidaymakers to call their overseas numbers.