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IVR

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Challenges to In-House IVR Testing

As IVRs continue to permeate the communications environment, they become increasingly complex, with many options and paths branching off in different directions. The resulting warren …

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Loud and clear: IVR testing tools ensure the highest quality in global customer-facing call quality

At Spearline, we recognize that Interactive Voice Response, or IVR systems are an important point of contact between you and your customers and carry the …

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Blog

IVR, the vanguard in automated telephony mapping

What is it and how do you test it? Interactive voice response, or IVR, is an automated enterprise telephony system that uses pre-recorded messages and/or …

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