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Challenges to In-House IVR Testing
As IVRs continue to permeate the communications environment, they become increasingly complex, with many options and paths branching off in different directions. The resulting warren …
Loud and clear: IVR testing tools ensure the highest quality in global customer-facing call quality
At Spearline, we recognize that Interactive Voice Response, or IVR systems are an important point of contact between you and your customers and carry the …
IVR, the vanguard in automated telephony mapping
What is it and how do you test it? Interactive voice response, or IVR, is an automated enterprise telephony system that uses pre-recorded messages and/or …