STAY UP-TO-DATE
Challenges to In-House IVR Testing
As IVRs continue to permeate the communications environment, they become increasingly complex, with many options and paths branching off in different directions. The resulting warren …
Loud and clear: IVR testing tools ensure the highest quality in global customer-facing call quality
At Spearline, we recognize that Interactive Voice Response, or IVR systems are an important point of contact between you and your customers and carry the …
IVR, the vanguard in automated telephony mapping
What is it and how do you test it? Interactive voice response, or IVR, is an automated enterprise telephony system that uses pre-recorded messages and/or …
New from Spearline! IVR system testing
Customers don’t like waiting on hold, being directed to the wrong line or getting cut off. With IVR systems in place, it can be hard …