While digital communication channels are everywhere in today’s customer service, most people still prefer to call brands
Industry experts share some of their favorite pieces of advice for improving customer service over the phone.
Customer service has been a continually evolving area of business over the past number of decades.
These days, most telecommunications traffic is routed through a packet-switching network, frequently routed over the public internet. For example, the network converts speech data into …
Your customer support teams are one of your most valued assets. They’re the main point of contact in enhancing CX.
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