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8 ways to optimize your customers' experience on your voice channel.
Blog

8 ways to optimize your customers’ experience on your voice channel.

While digital communication channels are everywhere in today’s customer service, most people still prefer to call brands

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The Best Industry Ideas for Customer Service Over the Phone

Industry experts share some of their favorite pieces of advice for improving customer service over the phone.

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The significance of phone calls for successful customer experience

Customer service has been a continually evolving area of business over the past number of decades.

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How can Jitter frustrate your customers?

These days, most telecommunications traffic is routed through a packet-switching network, frequently routed over the public internet. For example, the network converts speech data into …

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Ensure your global contact numbers are working with Spearline

Your customer support teams are one of your most valued assets. They’re the main point of contact in enhancing CX.

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Spearline Spotlight: an interview with Dan Hayes

Your customer support teams are one of your most valued assets. They’re the main point of contact in enhancing CX.

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