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Why empathetic Customer Service matters

Spearline investigates how contact centers can improve empathy in their customer service.

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Blog

Improving Your Contact Centre QA

Quality Assurance (QA) is an essential part of any call center as it allows a business to identify and resolve potential issues

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Blog

The Best Industry Ideas for Customer Service Over the Phone

Industry experts share some of their favorite pieces of advice for improving customer service over the phone.

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