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Real-time contact center WebRTC monitoring; smoothing the pathway to digital transformation
Digital transformation (DX) is redrawing the entire contact center map. One of the most disruptive DX trends is the shift to a seamless omnichannel customer …
Why empathetic Customer Service matters
Spearline investigates how contact centers can improve empathy in their customer service.
Improving Your Contact Centre QA
Quality Assurance (QA) is an essential part of any call center as it allows a business to identify and resolve potential issues
The Best Industry Ideas for Customer Service Over the Phone
Industry experts share some of their favorite pieces of advice for improving customer service over the phone.
Spearline Spotlight: An interview with Mike Palmer
Spearline Chief Marketing Officer, Mike Palmer speaks with Elliot Mulley-Goodbarne from UCToday about the effects of poor audio quality and connectivity.
The significance of phone calls for successful customer experience
Customer service has been a continually evolving area of business over the past number of decades.
Ensure your global contact numbers are working with Spearline
Your customer support teams are one of your most valued assets. They’re the main point of contact in enhancing CX.
Spearline Spotlight: an interview with Dan Hayes
Your customer support teams are one of your most valued assets. They’re the main point of contact in enhancing CX.