STAY UP-TO-DATE

call quality

Blog

Make call center number testing central to your quality assurance planning process

Call Quality Call center number testing is a vital component of any quality assurance planning framework The QA Mandate The overall customer journey is a …

Read More
Blind spots

Elevate your remote agent’s WebRTC quality at home

Chief Commercial Officer Liam Dunne speaks with UCToday journalist Moshe Beauford about detecting telecoms blind spots

Read More