PRESS RELEASE, OCTOBER 12 2020
Spearline and Avaya have announced a partnership, which will maximize connectivity and connection quality supporting Avaya OneCloud video and collaboration apps, providing an exceptional user experience with better audio and video.
Speaking about the partnership between Spearline and Avaya, Matthew Lawlor, Co-Founder and Chief Technical Officer (CTO) at Spearline said,
“Avaya prides itself on providing businesses with innovative cloud-based applications that support collaboration and engagement with their customers and employees. Connection issues can severely impact interactions in contact center and remote working situations to the extent that not all calls may connect. By partnering with Spearline, Avaya has the tools to monitor their telecoms infrastructure both inside and outside of their network to help ensure call quality and connectivity, leading to positive customer and employee engagement.”
Speaking about the partnership, Mehdi Nezarati, VP Cloud Operations and Platform at Avaya said,
“Avaya OneCloud is a multi-cloud application ecosystem that enables organizations to deliver experiences that matter. Our telecoms infrastructure is critical to customer engagement capabilities for our collaboration solutions, and working with Spearline has helped increase visibility into the health of toll-free standard and conference numbers, allowing our users to seamlessly connect with their customers and employees.”
Spearline is a technology company that proactively monitors toll and toll-free numbers for audio quality and connectivity globally. The Spearline Platform enables enterprises and telecommunications service providers to test connectivity and audio quality on global telecoms networks, testing automatically at volume.
Powered by automation and layered innovation, Avaya OneCloud connects businesses, their customers, and their employees with everything they need, at the speed they need it.
Spearline is a technology company that proactively monitors toll and toll-free numbers for audio quality and connectivity globally. It is headquartered in Skibbereen, Co Cork, Ireland and has offices in Waterford (Ireland), Romania and India. The Spearline platform enables enterprises and telecommunications service providers to test connectivity and audio quality on global telecoms networks, testing automatically at volume. Spearline has conducted millions of test calls worldwide, resulting in billions of data-points. It has global network coverage and operates a 24 hours per day, 365 days per year support service for its international customers.
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com