CEO Update: Covid-19 and telecoms – one year later

One year on from our first report on the impact that the pandemic was having on global telecommunications and with confirmed Covid-19 cases now exceeding 112 million worldwide, we at Spearline continue to monitor its effect on global telecoms infrastructure.

Over the past week, almost 330,000 cases of the virus have been recorded in BRAZIL. The country ranks third for case numbers after the United States and India, and second after the US in terms of virus related deaths. Connection performance has been impacted, with a high average failure rate of 2.28% noted in the past two months. Audio quality continues to perform well with an average score of 3.77 recorded.

Please note: The connection rate scale for Brazil starts at 85.

Please note: The audio quality scale for Brazil starts at 2.2.

 

 

The PHILIPPINES has faced poor connection performance with an average connection failure rate of 1% recorded in the past two months. In contrast, audio quality continues to perform at high levels. The country is due to receive its first delivery of vaccines at the weekend and the plan is to begin the inoculation rollout next week.

Please note: The connection rate scale for the Philippines starts at 85.

Please note: The audio quality rate scale for the Philippines starts at 3.2.

 

 

An average connectivity failure rate of 0.90% was observed in RUSSIA in the past two months. Audio quality continues to perform at strong levels. Russia has one of the highest infection rates globally; however, they also have one of the highest levels of vaccine hesitancy, with one recently published poll stating that just 38% of Russians are willing to receive the vaccination.

Please note: The connection rate scale for Russia starts at 75.

Please note: The audio quality rate scale for Russia starts at 3.7.

 

New call-to-action

 

The number of cases in TURKEY recently surpassed 2.66 million. Turkey is working hard to get the case numbers under control, within 40 days more than 7 million of its citizens had been vaccinated. The country has faced poor connection performance with an average failure rate of 0.82% over the past two months. Following a notable dip in early January, high audio quality scores continued to be observed.

Please note: The connection rate scale for Turkey starts at 95.

Please note: The audio rate scale for Turkey starts at 3.

 

Countries showing signs of connection failures and audio quality degradation are included in the table below. The table also includes countries whose telecoms infrastructure has been performing extremely well in spite of continued lockdowns and dramatic changes to traditional telecommunications demand patterns.

* Data as of 22 February 2021

If you would like to learn more about the benefits that Spearline brings to its customers and the insights we can offer, please visit www.spearline.com  or phone +353 28 51460. For more information, Spearline’s customers can contact their dedicated Customer Engagement Manager or our 24/7 support team by email on support@spearline.com.

Customer Contact Central

We think you’ll like these too...

Blog

The beginner’s guide to VoIP voice quality testing

A practical guide to VoIP voice quality testing for beginners. Discover the three main instigators that cause poor quality and how to test for them.

Read More
Blog

Benefits of phone number testing

Until 2009, contact centers had to rely on relatives abroad or holidaymakers to call their overseas numbers.

Read More
Podcast

Spearline Podcast Episode 19: Proactively managing your customer experience with Stamatios Papadatos

In the this episode of the Spearline Podcast, we talk to Stamatios Papadatos from Atos and get his insights into proactively managing your customer experience

Read More
Blog

Contact centers can now test numbers in 76 countries

Until 2009, contact centers had to rely on relatives abroad or holidaymakers to call their overseas numbers.

Read More

Not Ready Yet?

Subscribe for updates