Standard Conference Test
The Conferencing sector is more competitive than ever. Quality is increasingly the most important competitive edge.
Why test your conference infrastructure
Monitor call quality
Pinpoint failures, identify patterns, and share information using our call detailed records.
Reduce troubleshooting time
Proactively manage your carriers and monitor adherence to SAL.s.
Protect your brand
Respond in real-time to any issues affecting your global contact numbers.
Widespread global coverage
With local infrastructure in over 70 countries, test your numbers wherever your customers are located.
What is it?
The conference test enables you to replicate a customer call and test all the functionality they need on a call without the need to deploy hardware or perform any setup. Once we have your numbers and conference credentials, tests can be set up within minutes, giving you the ability to proactively monitor and troubleshoot your global telecom footprint.
When is it used?
The conference test is used to proactively monitor the availability and quality of both your global toll and toll-free numbers and your internal conference infrastructure. The test is commonly used to gain real-time alerts on customer impacting issues, to hold carriers to SLAs and to evidence your independently measured quality to your customer. It is also an excellent tool when your network operations center (NOC) teams are troubleshooting issues.
What is measured?
Measure and monitor key telecommunications performance indicators, including:
- Audio quality
- Post dial delay
- DTMF (touch tone) functionality
- IVR response
- Connection success or failure
How it works
- Spearline in-country servers place two calls into your conference. One is to a number local to the physical location of your conference bridge, and the second is to the overseas number being tested.
- Once connected, both calls pass access credentials to enter the same conference room.
- Audio is passed between the two calls. This audio is recorded, analyzed and industry standard audio quality scores are generated.
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