Replicate the customer call flow and quantify the amount of latency your customers' experience
Why test for Latency?
What is it?
Latency is the time between when you speak, to when the other person hears your voice. If latency values are high it can lead to great difficulty in conducting conversations and cause frustration. The latency test replicates your customer’s call flow and allows you to quantify the amount of latency your customers experience..
When is it used?
A long delay in audio being received (or a highly variable delay) can have a severe impact on customer experience, especially in a conferencing scenario where larger numbers of people are trying to speak at once. The latency test allows you to proactively measure and benchmark this delay, and, with repeated testing, spot where there are variations over time. Data generated enables you to make informed routing decisions which have a positive impact in reducing latency values.