Latency Test
Replicate the customer call flow and quantify the amount of latency your customers' experience
Why test for Latency?
Quantify latency on any call
Replicate your customer’s call flow to quantify the amount of latency your customers experience.
Coverage in 80 countries
Test the amount on latency on your numbers from within their country of origin.
Identify, & report on any issues
Proactively measure latency and spot where there are variations over time.
Reduce MTTR
Reduce your mean-time to resolution (MTR) by providing call detail records to your carrier.
What is it?
Latency is the time between when you speak, to when the other person hears your voice. If latency values are high it can lead to great difficulty in conducting conversations and cause frustration.
The latency test replicates your customer’s call flow and allows you to quantify the amount of latency your customers experience..
When is it used?
A long delay in audio being received (or a highly variable delay) can have a severe impact on customer experience, especially in a conferencing scenario where larger numbers of people are trying to speak at once. The latency test allows you to proactively measure and benchmark this delay, and, with repeated testing, spot where there are variations over time. Data generated enables you to make informed routing decisions which have a positive impact in reducing latency values.
What is measured?
Measure and monitor key telecommunications performance indicators, including:
- Connection success or failure
- Post dial delay
- Latency (or round trip time of audio)
How it works
- Client sets up a number that, once dialled, is placed in ‘echo back’ mode (all audio received is immediately echoed back down the line). Spearline in-country server dials your toll/toll-free number.
- Spearline server sends audio tones that, once received, are echoed back to the Spearline server.
- Spearline measure the round trip time of the audio tones (the time from when the audio was sent to when it was received).
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