Connection Test
Our most straightforward test, and the basis for all our customers’ testing setup
Why test for connection?
Peace of mind
Determine for yourself when the call is answered or if there is a connection-related issue.
Global coverage
Proactively test your toll and toll-free numbers from within their country of origin.
Real-time alerts
Identify potential outages quickly so you can contact your carriers and affected customers right away.
Reduce MTTR
Reduce your mean-time to resolution score (MTTR) by providing call detail records to your carrier.
What is it?
The connection test is our most straightforward test, and the basis for all our customers’ testing setup. The test dials your numbers from a Spearline in-country server. We can detect when the call is answered or if there is a connection related issue, and, after validating the problem, alert you before any of your customers do.
When is it used?
The connection test is used when you need monitoring enabled quickly. There is no setup required on your side and testing is enabled as soon as the numbers are loaded into the system. Where you have a large global telecom footprint, the connection test can be used to proactively alert you to any customer-impacting issues.
What is measured?
Measure and monitor key telecommunications performance indicators, including:
- Call connection rate
- Post dial delay
How it works
- Spearline in-country server dials your contact number – we use standard phone lines with ISDN signalling to replicate your customer’s experience.
- Spearline server waits for connection or failure related message.
- Once signal is received the test call is ended to ensure the call doesn’t connect to a live agent.
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