Conference Call Forward Test
Test access to the conferencing platform via user specific call pathing.
Why you should test Conference Call forwarding?
Replicate your customers' experience
Bring your customers' networks in to the testing loop, with minimal set up.
Pinpoint where issues occur
Identify if an issue or degradation is occurring on your customer’s network, your carrier's, or your own.
Better visibility
Test your numbers, not just your network, from the outside in.
More informed decision-making
Provided with data allowing you to make more informed call-routing and carrier-sourcing decisions
What is it?
The Spearline conference call forward test allows you to bring your customer’s network into the testing loop. It enables you to replicate your customer’s calls into your conference and test all functionality with minimal setup.
When combined with standard conference testing, this allows you to identify where an issue or degradation is occurring, be it on your customer’s network or your own.
When is it used?
The conference call forward test is commonly used to troubleshoot customer issues where the problem may be intermittent or hard to resolve. In many cases conference companies use it as an optional add-on in customer agreements or SLAs, offering customers greater visibility of the quality of service on offer.
What is measured?
Measure and monitor key telecommunications performance indicators, including:
- Call connection rate
- Voice quality
- Post dial delay
- Touch tone
- Availability of conferencing services
How it works
- Your customer sets up a standard toll number for the test, which is set to forward to your local toll free conference number.
- Spearline in-country servers place two calls into your conference. One call is to a number local to the physical location of your conference bridge, and the second call is to your customer’s number.
- Once connected, both calls pass access credentials to enter the same conference room.
- Audio is passed between the two calls. This audio is recorded, analyzed and industry standard audio quality scores are generated.
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