Test access to the conferencing platform via user specific call pathing.
Why you should test conference call forwarding?
What is it?
The Spearline conference call forward test allows you to bring your customer’s network into the testing loop. It enables you to replicate your customer’s calls into your conference and test all functionality with minimal setup.
When combined with standard conference testing, this allows you to identify where an issue or degradation is occurring, be it on your customer’s network or your own.
When is it used?
The conference call forward test is commonly used to troubleshoot customer issues where the problem may be intermittent or hard to resolve. In many cases conference companies use it as an optional add-on in customer agreements or SLAs, offering customers greater visibility of the quality of service on offer.