manual testingFor troubleshooting and provisioning of contact numbers

Your infrastructure changes and evolves as you grow, in ways that can impact your customer contact numbers. When things go wrong, you need to be able to troubleshoot and fix issues fast.

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Core BenefitsGenerate real test calls in-country, with no installation

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Real in-country test calls generated, with global coverage

With a physical presence in over 60 countries globally, allowing you to replicate and troubleshoot issues

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Test calls to landlines as well as mobiles

With coverage for calls to and from both fixed lines and mobile phone

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No installation

There’s no set-up or effort at your end, you literally ‘pick up the phone’ on the platform, select the country you want to dial from and call your number

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industry benefitsOn-demand in-country troubleshooting for your industry ...

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Provision new numbers with confidenceGenerate test calls on-demand to verify your new contact numbers are live

Confirm quickly and easily that new global contact numbers are up and running as and when they should be, by generating live test calls 

 

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Resolve issues faster  Troubleshoot live issues for faster resolution

Test call the number, compare to other numbers and use detailed call records to help identify where the problem is

 

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DON'T take someone else'S word for itConfirm for yourself that an issue has been resolved

When a provider tells you an issue has been fixed, simply pick up the phone and make a call from the country in question to check for yourself

 

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MANAGE YOUR NETWORK PARTNERS Hold suppliers accountable to SLA's using objective information

Benchmark and manage the performance of carriers partners using our data from millions of tests conducted globally

 

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REDUCE THE TIME SPENT TROUBLESHOOTINGAddress problems quickly and limit customer exposure

Fix issues quicker with the benefit of detailed reports, and let your engineers work on more valuable tasks

 

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manage change with confidenceBring on new services and deploy new technologies to support growth

Verify your services before and after change activity to ensure your services can meet the demands of your growing business 

 

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MANAGE YOUR NETWORK PARTNERSPerform end-to-end testing globally

Ensure solid performance of your upstream and last-mile providers with a focus on quality of call delivery

 

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REDUCE THE TIME SPENT TROUBLESHOOTINGAddress problems quickly and limit customer exposure

Fix issues quicker with the benefit of detailed reports and problem recreation capbility allowing your engineers to work on more valuable tasks

 

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CHANGE MANaGEMENT EXCELLENCE Bring on new services and deploy new technologies to support growth

Verify your services before and after change activity to ensure your services can meet the demands of your growing business

 

On-demand TESTING AND troubleshooting Measure what matters

Connection

Test for connection success or failure, which could mean the difference between a delighted customer or a lost customer

Caller ID

Accurate caller ID information is essential to the customer experience. Check CLI/ANI information is being transmitted across the full call path.

Post dial delay

Measure the delay between the start of the call and when it’s answered, accurately, highlighting any quality issues

Touch tone

Check if DTMF (touch tones) are failing for your customers by replicating their call and seeing for yourself

IVR functionality

Once your test call has connected, stay on the line to navigate through your IVR. With real-time communication and 2-way audio you can even stay on the line to talk to an agent.

 

 

Read more about our test types here

On-demand testing Learn more

Use Spearline to validate, troubleshoot or sample test. Powerful capability to help you achieve excellence.

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Ready to get started?

In-country testing for landlines and mobile with no installation.

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