Emails may be blocked for various reasons. Here are a few ways to troubleshoot should this happen to you.In some cases, the spam filtering system on your email client might have misidentified the automated Reset Your Password email as being spam. It’s also possible that your company’s servers might have blocked your email due to security firewalls.
What to do next;
- First, check the Spam folder in your email inbox.
- If you still do not see the email you should ask your IT administrator to allow emails from firstname.lastname@example.org and then try resetting your password again.
I still haven’t received my email!
If you still don’t receive an email after trying the suggestions above, please contact email@example.com and a support specialist will be able to assist you.