What is latency?

  • Latency is a major annoyance that can interrupt important conversations and cause irritation between callers.
  • Latency, more famously known as ‘lag,’ is the time delay from when you speak to when the other person hears your voice.
  • A common cause of poor VoIP (Voice over Internet Protocol) calls is high latency value which can lead to great difficulty in conducting conversations and cause frustration.
  • Phone calls are normally made between two remote locations, so there will always be some natural delay.  More extreme delays increase the conversational challenge.
  • Latency can be caused by a number of factors in the call path, including the number of network hops and the chain of hardware components that ultimately link the call.
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