Agent Assure is a tool that focuses on validating the ability of call center agents to conduct voice calls while working from home. It allows IT/support managers to test the network and machine suitability of their call center agents and can provide helpful suggestions to agents themselves to help them troubleshoot issues without the need for IT support.
The tool can quickly provide admins or IT support teams with insights into an agent’s remote working environment. This tool helps reduce the agents’ dependence on IT support teams and vice-versa.
The Architecture
The platform has three main screens, which you will come to know better as you begin to use the product. Below is a summary of each section and its purpose. You can click the links provided if you would like to jump in and learn more.