Time groups are used to decide the frequency of IVR mapping, and the days on which those maps should be created.
Introduction
Using the IVR Time Groups module, you can search, view, add, edit or delete time groups used for IVR mapping. It contains all currently entered IVR time groups, along with some actions which can be performed for each time group.
- The Search bar (use the search bar to find a particular time group faster).
- The Time Groups Tab (The ‘Time Groups’ section is nested in a tab which can be located along the top of the page under the ‘Numbers’ module here).
- The Add Timegroup Button (when clicked it brings up the ‘Add Timegroup’ dialog box).
- The Actions column allows users to:
View (when clicked it brings up further information about the timegroup).
Edit (when clicked it brings up the ‘Edit Timegroup’ dialog box).
Delete (when clicked it brings up a confirmation box to confirm the deletion of the timegroup).
- Time Groups List View (the table shows a list view of all available IVR time groups or search results.
- Pagination (provides navigation for viewing other pages when there are one or more pages to view).
Add IVR Time Group
How to add a time group for IVR mapping.
- Navigate to the Numbers module of the platform
(this can be found here in the left hand navigation menu). - Navigate to the Time Groups module (this is nested in a tab which can be located along the top of the page under the ‘Numbers’ module)
- Click the Add Timegroup button
(this is located top right of the screen).
- To set up your time group complete the final steps outlined below.
- Name: Give your time group a name. This will appear in the time groups list view seen in Step 1 and in the ‘Number Time Group’ drop-down selection when adding or editing numbers for IVR mapping.
- Date Slot: Select a Start and End date in the fields provided before clicking the Add button to save the date slot.
Info If you have entered a date slot incorrectly you can remove it using the ‘Delete‘
Icon shown in the ‘Actions’ column to the right of the table. - Time Slot: Use the checkboxes to indicate the days on which it is acceptable for tests to be run.
Info If you have entered a time slot incorrectly you can remove it using the ‘Delete‘
Icon shown in the ‘Actions’ column to the right of the table. - Between: Use the sliders to select a time-frame for the tests to run between e.g 09:00 + 17:00 Hours (Typical Office Hours of 9-5pm). Click the Add button to save your selection.
- Save: When you are happy with your timegroup configuration, click the Save button to complete your task.
Results: The page will revert back to the time groups list view. Your new timegroup will now be available to use when adding numbers to the platform using the application type ‘IVR’.