The Home screen provides three main widgets. This includes two widgets that summarize recent tests completed and weekly test breakdowns. Another widget provides an easy tool for sending invites to agents.
The Agent Summary Widget
In this section, users can view a summary of recent tests completed. This component shows insights into the last 5 test results. Clicking on any of the last 5 test results in the Agent summary table will take you to a full overview of that test.
The Weekly Test Breakdown Widget
The Weekly Test Breakdown is a snapshot of performance over the past 7 days.
Based on the voice quality, the test results are divided into 3 categories:
- Good
- Poor
- Fail
The Send Invite Widget
This widget provides a quick and easy way for users to send invites. They only need to add an email address, a name, and click on the SEND INVITE button. This will generate an email to the agent that contains detailed instructions which the agent should follow in order to run the test.
