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Interactive Slack Alerts

Slack alerts are now available for Spearline’s standard Fail Alerts or Follow-Up Alerts.

Spearline’s interactive Slack alerts make it easy for telecom teams to stay informed and respond to test failures promptly and efficiently. Teams can directly access critical information related to failed call samples from a Slack channel without switching between applications or tabs.

Figure: Example of a Spearline Slack Alert

What are the benefits of this?

Alert interactivity for Slack channels allows users to redial numbers directly from the alert and view recent number history, making it easier for customers to resolve issues, saving time. Information is presented in an attractive format with the Spearline Logo at the top.

  1. Interactive: Alerts are interactive, containing action buttons that give the user the option to; 
    • Dial the number via Voice Assure Realtime directly from Slack.
    • View the recent history of the number.
  2. Real-time communication: Slack allows users to send and receive messages in real-time, making it an effective tool for interactive alerts, as users can respond quickly and efficiently to notifications.
  3. Customizable notification settings: Users can customize their notification settings to receive alerts only for specific channels or keywords, ensuring they are only notified of the most relevant information.
  4. Mobile apps: Slack offers mobile apps for iOS and Android, allowing users to receive alerts and respond to them on the go.
  5. Searchability: All the data in Slack is searchable, making it easy to find and reference past conversations, mentions, and alerts.

Integration.

Integration can be achieved using Webhooks. To integrate interactive Spearline alerts into your Slack environment, you must first generate a Slack Webhook and share it with your account manager. They will then configure the alerts to be sent to your Slack channel.

To create an incoming webhook in Slack:

Step 1: Create a Slack app:

  • Go to https://api.slack.com/apps and click “Create New App
  • Choose a name and select a workspace to associate your app with.
  • Click “Create App

Step 2: Enable Incoming Webhooks:

  • After creating the app, you will be redirected to the app’s settings page (if you are using an existing app, just load its settings via your app’s management dashboard).
  • From here, click on the “Incoming Webhooks” feature in the navigation menu on the left.
  • Toggle the switch to “Activate Incoming Webhooks”

Step 3: Add the Webhook to a channel:

  • Scroll down to the “Add New Webhook to Workspace” section and click “Add New Webhook to Channel”
  • Select the channel you want to post incoming messages to, then click “Allow” to finalize your selection.

Step 4: Obtain the Webhook URL:

  • The app’s settings page should refresh, and you should now see the Webhook URL in the “Webhook URLs for Your Workspace” section

Step 5: Copy the URL and send it to your Spearline Customer Engagement Manager. They will then discuss with you which details you would like to have included in each alert. Alerts can be ready to send in as little as 30mins.

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