Schedule a Test

Voice Assure provides two methods by which you can schedule your numbers for testing. We call these scheduling methods Rolling tests and Campaigns.

Rolling vs Campaigns

Campaigns are used to group related numbers or a specific set of numbers in order to monitor them together. You can create a campaign to run at a specific time. For example, you can create a campaign to run every hour, between the hours of 9 am and 5 pm, Monday to Friday.

Rolling Tests refer to the way in which the tests are generated. When setting up a rolling test on a number, the user must choose a test type along with the frequency for the tests to run (Time Matrix), and the Days/Hours when the tests should be run (Time Constraints).

Which do I choose? Each testing method is used for different reasons, and in some cases, customers often use both. For example;

1. A campaign may be running that tests the connectivity of 20 numbers in the Asia-Pacific region (APAC) running every 4 hours, between the hours of 9 am and 5 pm, Monday to Friday.
2. But you may need to test one of those numbers more frequently as it is a high-priority phone line.
3. In this case you would set up a Rolling test on the high priority number to run at a higher frequency e.g every 15 minutes from 9-5pm, Mon-Fri.

How to Schedule a Campaign

In order to complete this task you will need to have at least 1 number entered in the ‘Numbers’ module. You cannot complete this task without this requirement.

Add Number – Enterprise/Contact Center
Add Number – Conference
Add Number – IVR Mapping

To add a standard test campaign, do the following:

1. Navigate to the ‘Add Campaign’ Wizard as illustrated below.FigureIllustration of Navigation to the ‘Add Campaign’ Wizard.
   
   1. Navigate to the ‘Campaigns’ module of the platform(this is located here in the left navigation menu).
   2. Select the ‘Number Type’ for your campaign in the drop-down menu (every number is assigned a number type when it is first entered into the platform. Choose the associated number type for the numbers you wish to test. If you are unsure at this point move to the next step).
   3. Click the Add Campaign button  to bring up the Wizard (this is located top right of the page).
2. Campaign Wizard – STEP 1 Complete the setup in Step 1 as outlined below.
   
   1. Name: Give your campaign a name.
   2. Number Type: This is the choice you made in Step 1b. This directly affects the options presented in the ‘Test Type’ drop-down menu below.
   3. Campaign Type: Choose whether to test your numbers through landline PSTN or mobile GSM routes.
   4. Test Type: The available test types here will depend on the ‘Number Type’ that is selected above in step b.
   5. IVR Traversal: (Optional) If you select an IVR from this drop-down it will instruct the campaign to use this IVR for every number you are testing in the campaign.Note: This does not affect ‘Rolling Tests’.
   6. Save & Next: Click the Save & Next button to move to Step 2 of the wizard.
3. Campaign Wizard – STEP 2 Add the numbers you wish to test to the campaign.
   
   1. Search | Filter: Use the search and filter options to find a number or group of numbers you would like to add to your campaign.
   2. Add Number: Use the ‘+ Add’ button on the right of the table to add individual numbers or use the ‘+ Add all’ button located in the header to add all available numbers.
      
      Note: Number Preview Window – Chosen numbers will be displayed above the table in the preview window. Use the ‘Delete’ or ‘Delete All’ buttons to remove one or all numbers from the number preview.
      
   3. Next: When you have selected all the numbers you wish to test, click the Next button to move to Step 3 of the wizard.
4. Campaign Wizard – Final Step Set your Reporting and Scheduling preferences.
   
   1. Timezone: Choose the timezone within which your campaign should run.
   2. Send Report: If you wish to have a campaign report emailed, choose the type of report you wish to send and enter the addresses of whom it should be sent to.
   3. Campaign Time Group: Select the Timegroup to be used for the campaign using the drop-down menu provided.––-Note: If you have not yet created a Timegroup or you would like to edit the Timegroup you have selected you can do so using the optional buttons which will be shown – + Add Timegroup  or Edit Timegroup .
   4. One off Campaign: Optional – Tick this box if you would like to ignore the Timegroup selection and run a one off campaign at a date and time that you choose.
   5. Run now: Tick this box if you would like to ignore all scheduling information and run the campaign as soon as you click the Save button.
   6. Related Campaigns: If any other campaigns are using the selected timegroup they will be listed here!
   7. Save: Click the Save button to complete your campaign setup.
5. Your task is complete.

Result: The page will refresh and you will be returned to the campaigns overview page.

How to Start a Rolling test

If you are entering a new number, please follow the applicable process for adding a new number as this includes the rolling test set up.

Add Number – Conference
Add Number – Enterprise/Contact Center

IVR Mapping | Please note that it is not possible to run rolling tests for IVR Mapping.

To start a rolling test, do the following;

1. Navigate to the Numbers module of the platform (this can be found here in the left hand navigation menu).
2. Use the filters to find the number you want to perform rolling tests on.
3. Find the Actions column on the right of the page and click Edit to begin editing the number.
4. Configure the schedule, time zone and test type in the new dialog window as outlined below.
   
   
   1. Time matrix: Choose the frequency you wish to test the number at.

      The ‘Time Matrix’ value set here will override the ‘Interval’ value set in the timegroups section.

   2. Time constraints: Choose the time group you wish to use.
   3. Timezone: Choose the timezone (geographical location) of the number you are testing.
   4. Test Type: Choose the type of test you wish to run on your rolling test.
   5. Status: Set the operational status of your test to ‘Running’ , ‘Stopped’ or ‘Draft’.
      

      If set to ‘Running’ your number will begin testing using your scheduled preferences after you click the Save button.

   6. Send Report: Choose the type of report you wish to receive.
   7. After Save: The ‘After Save’ menu gives you 2 options to choose from;
      
      1. Add a new number –  This will simply dismiss the dialog box and add the new number to the system.
      2. Edit this number –  This will add the new number information while keeping the dialog box open to make further edits.
   8. Add: Click the Add button.
5. Your task is now complete.

Result: The page will refresh and you will be returned to the numbers overview page.