November Release Notes 2021

What is the new feature about?

All product documentation has been updated and added to the platform. All user guides will now be reviewed and updated each quarter to keep in line with any new additions to the Spearline platform and/or products. The following user guides can be found here under the ‘Resources’ section of the platform.

• Voice Assure In-Country
• Voice Assure Interstate
• Voice Assure Realtime

What has changed after the new feature release?

User guides were quite old and hence they’ve been updated to include all the information about new features and updates.

How is it going to make any difference for customers?

As they were quite old, there was some information which was missing and now it has been included with all new updates.

What can customers take advantage of?

It will now be easier for customers to understand and complete tasks on the platform. Using these user guides/manuals customers can help themselves whenever needed instead of seeking help as it includes all new updates.

What is the new feature about?

Voice Assure Interstate customers were previously shown a World map even though testing is only available in North America. We have now added the North American map to clarify and highlight the same.

What has changed after the new feature release?

The ‘Map View’ now presents North America as either a ‘USA Map View’ or a  ‘Canada Map View’ depending on the customers selection.

How is it going to make any difference for customers?

The detail shown will be more relevant to Voice Assure Interstate customers and will not show unnecessary areas where interstate testing is not available.

What can customers take advantage of?

The map views can be configured to present various types of testing results and statistics broken down by each State on the map. States are color coded to reflect the current call quality in each state running tests.

What is the new feature about?

Previously, test calls that timed out due to “No Answer” were considered as ‘Busy’ calls. Recently there was a change to the platform that enabled “Busy” calls to be labelled as either ‘Busy’ or ‘No Answer’ based on the call data in order to provide extra information to our customer’s regarding the genuine reason for a connection failure.

What has changed after the new feature release?

Connection failures that occur on Voice Assure Realtime due to calls timing out because of continuous ringing will be given the call state ‘No answer’ instead of the call state ‘Busy’.

How is it going to make any difference for customers?

As this is now included, it will provide further help in understanding the true nature of a connection failure on Voice Assure Realtime.

What can customers take advantage of?

As this is now included, it will provide further insight into the behaviour of a connection failure. This may reduce time spent dealing with carriers or providers when calls are returning a call state of ‘No Answer’ instead of returning a call state of ‘Busy’ as previously this may have prompted a reason to contact the carrier/provider with details of a perceived problem.