Redial numbers using Voice Assure Realtime.
Did you know that you can perform Voice Assure Realtime calls right from within your Dashboards?
How to place calls from your dashboards;
- Search for the number within any of your dashboards.
- In the Actions column, click the ‘Redial’ Icon for the number
Result:
The Voice Assure Realtime softphone will appear in an overlay on the screen, and the number will begin to dial.
Export a Report and Contact your Provider.
Use the CSV button to export any analytics table to a CSV format.
To export an analytics dashboard to a .csv file, do the following:
- Navigate to the Dashboard module of the platform (this can be found here in the left hand navigation menu).
- From the dashboard drop-down menu choose the ‘Failed Tests’ dashboard (located top left of the screen).
Dashboard Drop-down Menu - Once the dashboard has loaded click the CSV button (located top right of the screen).
Download CSV Button - Choose where you would like to save the CSV file on your computer and click Save.
- Open an email to your telecom provider and attach the report with a brief description of the issue.