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Introduction to Voice Assure In-country

The Voice Assure In-country platform provides our user base with global inbound and outbound line testing capabilities. But what does this mean?

With Spearline, you can test your global toll and toll-free numbers (TFNs) by simply entering them into our system and scheduling automated testing.

  • Inbound testing can catch issues causing problems for your customers, sales staff, or conference attendees on your inbound call routes.
  • Outbound testing can help identify issues relating to the quality of your outbound carrier routes and network operators, which can lead to problems with your outbound sales efforts or call-back functions.

Realtime Alerts

When issues are found, such as busy numbers, poor audio quality, or call drops, Spearline can alert you immediately and provide all the necessary details to resolve the issue quickly.

Figure: Call Analytics Dashboard

The main question is, are your call center agents, sales staff, or conference attendees able to hold a conversation on your phone lines without being cut off or misunderstood?

At Spearline our tests are monitored 24/7/365 by our dedicated team of testing support specialists, who will monitor your phone lines to check for issues so that any problems are caught before they can impact your brand or your customer base.

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