Agent Assure is a simple tool that allows you to send an invite to a call center agent working from home. Once started, a network test will run, providing the agent and the IT person with an indication if the agent’s machine and network are suitable to conduct voice calls or not.
Sending an Invite
Sending a test invite couldn’t be easier. No configuration is needed on the admin’s side.
- From the Home page, you must insert the email address and name of the agent to whom you wish to send the invite.
- Click on the SEND INVITE button to send the invite to the agent.
The agent will receive an email with instructions on proceeding with the test. For more information, please see Running a Test.
Test Results
Based on the voice quality, an agent might receive either of these three results along with indications of how to remedy the issue on their side if they receive a ‘Critical’ or ‘Fair’ test result.
- Critical
- Fair
- Good
For more information, see Understanding The Results.
History
A ‘History’ page displays all the tests run in chronological order. You can click on any test within the table to view all aspects of the test and its results.
For more information, see History.
Invites
An ‘Invites’ page provides a table view containing the history of all invites that have been sent.
For more information, see Invites.
Settings
Company branding and Logout options can be located in the project configuration window.
For more information, see Settings.