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Inbound vs Outbound Conference Testing

Inbound conference

Problem

Inbound conference calling can be problematic for a number of reasons. This is because participants must dial a specific phone number, and they may encounter issues such as;

  • busy signals
  • incorrect numbers
  • or other obstacles that prevent them from joining the conference.

Additionally, inbound conference calls can be disrupted by technical issues such as;

  • poor audio quality
  • dropped calls
  • connection problems

These issues can make it difficult for participants to hear and understand one another, which can lead to misunderstandings and miscommunications. Additionally, inbound conference calls can be costly, especially if they involve long distance or international calls.

Solution

Inbound conference tests monitor a company’s conference bridges for issues relating to conference performance. This includes phone numbers, access passcodes, call quality and connectivity.

Spearline’s standard conference test places two calls into a conference, one via a DDI (Direct Dial Inward) and the other via the tested number. When both calls have entered the conference, audio is played from one channel to the other. This audio is recorded and analyzed, and the audio quality scores are generated.

 

Outbound conference

Problem:

There are several potential problems that can arise during outbound conference calls. Some of the most common issues include;

  • poor audio quality
  • dropped calls
  • connection problems
  • difficulty hearing or understanding the other participants.

These issues can make it difficult for participants to hear and understand one another, which can lead to misunderstandings and miscommunications. Additionally, outbound conference calls can be prone to interruptions or distractions, which can make it difficult to maintain focus and effectively communicate with the other participants.

Other problems that can occur include;

  • technical issues with the conference call software or hardware
  • disruptions from background noise
  • difficulties with managing the call (such as muting or unmuting participants).

 

Solution:

Outbound tests monitor your outbound carrier routes. This is done so that you can measure the audio quality of your outbound routes for SLA adherence and carrier comparison.

Spearline instead places a single call into the conference bridge, which triggers an API (Application Programming Interface) to dial out from the bridge to a Spearline number. When both calls are connected to the bridge, the audio prompt is passed between the calls. This audio is recorded and analyzed, and the audio quality scores are generated.

Inbound Web conferencing

Problem

While inbound web conferencing can be a convenient and effective way to conduct meetings and discussions, it can still be prone to some of the same issues as other types of conferencing. For example, coordination and planning can still be a challenge, especially if participants are in different time zones or have conflicting schedules. Additionally, technical issues such as poor audio or video quality, or connection problems, can still occur. Additionally, inbound web conferencing can be costly, depending on the service provider and the features being used. However, in general, inbound web conferencing has the potential to be less disruptive and more user-friendly than other types of conferencing, which can make it a good option for many organizations.

Outbound web conferencing

Problem

Outbound Web conferencing can experience many of the same issues as outbound conference calls. For example, coordination and planning can be just as difficult, and technical issues such as poor audio quality or connection problems can still occur. Additionally, outbound web conferencing can be costly, depending on the service provider and the features being used. However, outbound web conferencing has the potential to be less prone to some of the issues associated with conference calls, such as dropped calls or difficulty hearing other participants. This is because web conferencing typically uses high-speed internet connections, which can provide better audio and video quality than traditional phone lines. Additionally, web conferencing often includes features such as screen sharing and visual aids, which can make it easier for participants to understand and follow along with the discussion.

Solution

Some conference bridges allow attendees to dial-in using a toll or toll-free number while also offering the attendee the option to request a call back to be added to the meeting. In these cases, Spearline uses a mixture of the previous 2 methods to test this functionality.

Spearline joins the customer’s web-based conference bridge using a URL, Username & Password, which is obtained from the customer. Once in the bridge, Spearline generates a call (inbound) into the same conference bridge (listening leg) while at the same time generating an outbound call to a Spearline terminated number using the customer’s own (outbound) routes. When both calls are connected to the bridge, audio is passed between the two calls. This audio is recorded and analyzed, and the audio quality scores are generated.

 

Why test your conferencing infrastructure?

It is important to test conference calling infrastructure to ensure that it is functioning properly and can support the needs of the organization. Testing can help to identify and resolve any issues or problems with the infrastructure, such as;

  • poor audio quality
  • connection problems, or other technical issues.

This can help to ensure that conference calls are conducted smoothly and efficiently, and that participants are able to hear and understand one another clearly. Additionally, testing can help to identify any potential problems with the infrastructure before they occur, which can help to prevent disruptions and minimize the impact on the organization.

Overall, testing conference calling infrastructure can help to ensure that the organization is able to conduct effective and productive conference calls.

The benifits of testing with Spearline.

  • proactively monitor the availability and quality of your global toll and toll-free numbers
  • Gain real-time alerts on customer-impacting issues
  • Give your network operations center (NOC) teams the tools to troubleshoot issues faster
  • Ensure you have the best possible call quality available at all times
  • hold carriers to service level agreements
  • provide your customers with evidence of your independently measured quality
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